Spicy Jackpots Casino - Player’s withdrawal is delayed.

I requested this withdrawal on 27/11/2024 I still haven’t received my withdrawal despite them telling me I would receive it before Christmas. I was also told 7-21 working days, it has exceeded that date. They’ve blamed staff shortages and all sorts but keep sending the same message to be patient. I wish I found this website before.

Dear Cc2019xx,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from Spicy Jackpots Casino. Despite the many cases submitted, the casino has decided to adopt a No Reaction Policy approach to all our attempts to resolve any issues. 

I can only imagine how frustrating it must be to wait for your money and not have any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Thank you, I have sent screenshots! I’m not expecting to receive anything based on reviews I’ve seen here, they are so bad!

Dear Cc2019xx,

Thank you for sending the screenshots. Unfortunately, I regret to inform you that since this casino has over 10 cases closed with a "No reaction policy," we are forced to close your complaint as "Unresolved." This will also impact the overall safety index of the casino.

I understand this is not the resolution you were hoping for, but the decrease in rating due to unresolved complaints could potentially prompt the casino to reconsider their approach in the future.

Regrettably, it appears that Spicy Jackpots Casino consistently ignores our attempts to mediate any issues. You can check our previous failed attempts to communicate with them, including numerous efforts to reach them through live chat and their affiliate team. Unfortunately, all attempts to resolve these complaints have been unsuccessful as the cases continue to grow.

We strongly recommend avoiding this casino. I truly wish I could do more to help.

Should the casino choose to reopen this complaint, they are welcome to do so at any time.

Best regards,

Petronela

Casino.Guru