Spicy Jackpots Casino - Player's withdrawal is delayed.

Hello I won 100 from and I’m still waiting for my withdrawal. I had the same as a lot people I read and got the 7 to 21 day email but it’s been longer and when I try to contact there support team they no longer reply. Has anyone actually ever received the money from this casino surly this is a form of theft as they took my money instantly.

Dear kevinsomjen, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards

Veronika

Hello

I can confirm that I have passed the KYC verification

this is my first withdrawal as it’s taken so long haven’t played since

and my winnings were without any bonuses

thank you

Thank you very much, kevinsomjen, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok thank you I have tried contacting them again to try get some information but with no luck can you please tell me if they have actually ever payed out to anyone or is it just a scam

Hello kevinsomjen,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spicy Jackpots Casino to join the conversation and participate in the resolution of this complaint.

Dear Spicy Jackpots Casino,

Can you please provide an update on the payment status?

Thank you.

Kind regards,

Tomas

Hello yes still haven’t received my payment

This is all it says

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Judging by the past comments they are a con they never answer

Dear kevinsomjen,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since we are unable to verify under which Curacao license the casino operates and doesn't refer to any ADR service, we don't know which gaming authority to turn to. If you wish to contact all of them I can share them with you via email. (tomas.k@casino.guru)

I will now mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas