I hope you can help me with solving the problem concerning closing my account as well as rejected withdrawal of 3 000 €, Spacewin reference #14712200 from 7.10.2023 at 02:54:53.
Here is the story in briefcase:
I opened account at Spacewin casino on wednesday 4.10.2023, made a deposit of 20 € through instant bank transfer, wagered the bonus according the bonus terms and managed to win 100 € (Spacewin reference #14659604), which was cashed out without problems on 5.10.2023 at 15:35:55.
I made my second deposit of 20 € on friday 6.10.2023 at 0:39 Finnish time. Again I completed the wagering process and was very lucky ending to make a withdrawal of 3 000 € (Spawin reference #14712200) on saturday 7.10.2023.
Unfortunately withdrawal process of 3 000 € was not as successful as the first one. Withdrawal was awaiting confirmation until I received e-mail from Spacewin casino finance team on 9.10.2023 at 14:25 Finnish time. In the e-mail Spacewin finance team informed me that my account has been closed and my withdrawal is rejected due to violation of Terms and Conditions of Spacewin casino.
Based on my 20 years experience in online gaming I can assure that I have not been violating any terms of the casino.
I have been trying to contact Spacewin Casino financial team concerning their decision to close my account and reject the payment of my withdrawal, but have not yet received any answer. Only feedback I have received is from Spacewin Casino general support who told me that I should contact financial support of Royalspin Casino concerning the matter, which I did but have not received any answer yet.
I have prepared a lot of appendixes showing the discussions around what has happened as well as screenshots proving my withdrawals, terms of reference and other files related to the matter. Unfortunately download of the appendixes failed so I can send them after receiving e-mail address to send them.
I hope that Casino Guru can help me to find out a solution with the Spacewin Casino but I am fully aware of the fact that the final result is depending whether Space win acts with responsibility or not.
After propblems started with the Spacewin Casino I did some research concerning the background of the casino operator. According to Curacao egaming licensee register and Antillephone License Validation Spacewin Casino, (also sister (?) casino Roaylspin Casino) is unlicensed so it has no legal right to operate under Curacao licence. According to company information service by goverment of UK operator of the Spacewin Casino, Reddy Keddy Limited, was dissolved on 28.9.2021 so it no longer exists as a legal entity and cannot conduct business or enter into contracts. Registered key personnel seems to have connection to Russia and it's good to note that dealing with Russian-owned casinos may possibly be prohibited due to economic sanctions set against Russia and russian banks worldwide. This background information is not connected to my complaint but for me it is a red flag indicating one must be very careful to create a customer relationship to Spacewin Casino.
I hope you can help me with solving the problem concerning closing my account as well as rejected withdrawal of 3 000 €, Spacewin reference #14712200 from 7.10.2023 at 02:54:53.
Here is the story in briefcase:
I opened account at Spacewin casino on wednesday 4.10.2023, made a deposit of 20 € through instant bank transfer, wagered the bonus according the bonus terms and managed to win 100 € (Spacewin reference #14659604), which was cashed out without problems on 5.10.2023 at 15:35:55.
I made my second deposit of 20 € on friday 6.10.2023 at 0:39 Finnish time. Again I completed the wagering process and was very lucky ending to make a withdrawal of 3 000 € (Spawin reference #14712200) on saturday 7.10.2023.
Unfortunately withdrawal process of 3 000 € was not as successful as the first one. Withdrawal was awaiting confirmation until I received e-mail from Spacewin casino finance team on 9.10.2023 at 14:25 Finnish time. In the e-mail Spacewin finance team informed me that my account has been closed and my withdrawal is rejected due to violation of Terms and Conditions of Spacewin casino.
Based on my 20 years experience in online gaming I can assure that I have not been violating any terms of the casino.
I have been trying to contact Spacewin Casino financial team concerning their decision to close my account and reject the payment of my withdrawal, but have not yet received any answer. Only feedback I have received is from Spacewin Casino general support who told me that I should contact financial support of Royalspin Casino concerning the matter, which I did but have not received any answer yet.
I have prepared a lot of appendixes showing the discussions around what has happened as well as screenshots proving my withdrawals, terms of reference and other files related to the matter. Unfortunately download of the appendixes failed so I can send them after receiving e-mail address to send them.
I hope that Casino Guru can help me to find out a solution with the Spacewin Casino but I am fully aware of the fact that the final result is depending whether Space win acts with responsibility or not.
After propblems started with the Spacewin Casino I did some research concerning the background of the casino operator. According to Curacao egaming licensee register and Antillephone License Validation Spacewin Casino, (also sister (?) casino Roaylspin Casino) is unlicensed so it has no legal right to operate under Curacao licence. According to company information service by goverment of UK operator of the Spacewin Casino, Reddy Keddy Limited, was dissolved on 28.9.2021 so it no longer exists as a legal entity and cannot conduct business or enter into contracts. Registered key personnel seems to have connection to Russia and it's good to note that dealing with Russian-owned casinos may possibly be prohibited due to economic sanctions set against Russia and russian banks worldwide. This background information is not connected to my complaint but for me it is a red flag indicating one must be very careful to create a customer relationship to Spacewin Casino.