The player from Portugal reports that his account at Solcasino.io was banned due to alleged KYC failure and arbitrage betting, but the casino refuses to provide evidence for these claims. The player deposited approximately 1.5k USDT and seeks a refund since no profit or loss occurred.
Solcasino.io - Player's account has been closed.
Amount: 1,500 ₮
Solcasino.io
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 40m 8s
Case summary
5 hours ago
Public
Public
23 hours ago
Solcasino.io claims my account was banned "because KYC failed & arbitrage betting".
When i asked them for evidence they just said my account wouldn't be reopened and refuse to provide any evidence for either of those claims.
I deposited around 1.5k USDT and would like to be refunded since no profit or loss was made.
Public
Public
5 hours ago
Dear fragoso21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Has your account been blocked only after you submitted your identity documents for verification?
Is there any possibility that you already created an account in this casino in the past?
Am I correct in understanding that you placed only one bet on sports before your account was blocked?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Casino Guru is examining the case
