Solarbet Casino - Player’s winnings have been confiscated.

i won $40000 sgd and upon withdrawal they say it takes 1-2 working day for withdraw and they are checking. After 2 days, they mentioned my winning suspect of fraud and they close my account and confiscate all my winnings with any evidence or valid reason

Dear loongfeitong,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Solarbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses?
• Have you submitted any documents required for verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear loongfeitong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was new a player about 4days .

Upon withdrawal, they say need 1-2 days for checking. After 2days check, they close my account and confiscate all my winning without any reason.

I play DG casino, baccarat

Could you please send me the email you received from the casino?

Please send it to my email at tomas@casino.guru

Dear loongfeitong,

Earlier you wrote:

"After 2 days, they mentioned my winning suspect of fraud and they close my account and confiscate all my winnings"

Please send me the transcript or email you received from the casino regarding the accusations. I'll await your message.

My email is tomas@casino.guru

Dear loongfeitong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don’t have the record now. I was using my account and live conversation with them on live. My account already close and I cannot open the account now

Thank you very much, loongfeitong, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello loongfeitong,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Solarbet Casino to join the conversation.

Dear Solarbet Casino,

Can you please provide more information on why you have forfeited the player's winnings?

Solarbet my ID is Darren88

please check why you detained my winning

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hey Solarbet don’t be a coward

Dear loongfeitong,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I have tried to contact the casino via two different e-mail addresses and both times my messages have been undelivered. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. The casino states on its website that it is licensed by PAGCOR (Philippine Amusement and Gaming Corporation) but we have been unable to verify the validity of this. It could still be worthwhile to send them an e-mail and submit a complaint. They can be contacted here: info@pagcor.ph, please let me know how they respond (michal.k@casino.guru)

I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru