Sol Casino - Withdrawal of player's winnings has been delayed.

Sol Casino Website Is Giving Excuses Instead Of Withdraw Each & Everytime They Are Saying Only One Thing They Need Additional Time For Investigation of The Sports Bet That May Take Upto 31 calendar Days ,Hence It's Been More Than 72 Hours Since The Day I Placed Withdrawal Request Even They Have Cancelled My Withdrawal Request Consicutive Time Now They Are Saying Please Keep Patience Our Specialist Are Checking Your Case

Plus They Have Also Took My Video Kyc

Still They Are Not Approving my withdrawal Request.

I Kindly Request You To Take Legal Action Against This Website For Making Their Customers Fool

Thank You.

Dear ramesh8112,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My Account Kyc Was Done On 27th June,It's Been More Than 11 Days Ago ,Still Sol Casino Customer Care Support Team Are Saying Then Wait Upto 31 Calendar Days To Get Your Amount Credited I Don't Know Why They Are Wasting My Time & Effort Everyday I Go To Live Chat Support But They Never Approve My Withdrawal Request.

I Kindly Request You To Take Action Against This Website & Speed Up The Withdrawal Time As Soon As Possible

Thank You.

Dear ramesh8112,

Have you received your withdrawal from the casino yet?

Kristine Madam I Have Not Received My Withdrawal (Funds) From Sol Casino Now It's Been 2 Weeks Ago Since I Have Verified My Account They Are Just Wasting My Time Please Do Something I Am Very Upset From Last 2 Weeks Regarding My Withdrawal 🥲

Thank you for your reply, ramesh8112. Have you made any successful withdrawals before? Could you please post here a screenshot of your withdrawal history?

Have you accumulated your winnings with or without an active bonus?

Not Yet It's Been More Than 18 Days I Have Not Received My Withdrawal From Sol Casino + Each & Everytime Customer Support Team Are Saying That Administrator Of The Website Has The Rights To Hold Withdrawal In order To Verify Fair Play Policy On Sports Bet But The Maximum Time Is 31 Days Which Is So Long As They Told Me It Will Be Done More Faster But I Think This Just An Excuse Because They Doesn't Want To Process My Hard Winnings

Plus I Have Not Used Any Bonus Balance ,All My Winning Was Made Using Real Funds Deposited On Sol Casino Website.

Kindly Check The Screenshot Of My Pending Withdrawal.

I Have Never Ever Took Successful Cashout From Sol Casino Infact This Is My First Time ,I Am New To This Website

I Kindly Request You To Take Legal Action Against This Website For Wasting My Time & Effort This Is Not A Fair Rule For Any Players To Wait 31 Working Days Inorder To Get Their Withdrawal Amount 😔

Thank You

Have you received any explanation from the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear ramesh8112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Kristina Madam Kindly Check The Conversation Between Me & Sol Casino Expert Team Regarding Withdrawal Issue

I Have Attached The Screenshot Of All The Conversation Kindly Read It Carefully & Take Action On Them

Thank You.

Thank you very much, ramesh8112, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello ramesh8112,

I'm Michal and I have taken over your complaint. I understand your frustration with this a bit lengthy verification, however, sometimes the process can indeed take longer than usual.

Can you please confirm if your issue is regarding sports betting?

Hello There, Finally After 31 Days I Have Received My Withdrawal From Sol I Am Happy Now

I'm glad to hear that you have finally received your withdrawal, ramesh8112.

Can we consider your issue resolved?

Yes Kindly Close My Case Now 😁

Dear ramesh8112,

Thank you for the confirmation.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru