The player from Germany faced repeated rejections of his withdrawal due to an unspecified technical error. Despite reaching out for clarification, the player received no response, expressing frustration with the casino's poor customer support. The issue was resolved when the player successfully withdrew using a different bank account. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.
Snatch Casino - Player's withdrawal is delayed due to an unspecified error.
Amount: €90
Snatch Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
Public
Public
5 days ago
Translation
Hello,
My withdrawal keeps getting rejected with the explanation that there is a technical error. When I email you asking what kind of technical error it is, I don't get a response.
I hope you can clarify this better with the casino, because the customer support there is really bad, and other users should know this before they sign up.
Automatic translation:
Public
Public
5 days ago
Dear Bozica97,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals from this casino before?
Could you please confirm if you passed the full KYC verification?
Did you choose the same payment method for withdrawing your winnings as you used for depositing?
Have you tried choosing several different payment methods to withdraw your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
5 days ago
Translation
Hello,
I have completed the verification process. I have not made any withdrawals here yet.
It is the same bank account that I deposited with. But I am told to try a different withdrawal method. Then it can't be the same one that I deposited with.
They just say it's a technical problem, but they don't want to tell me any more details.
Please clarify this.
Thank you.
Automatic translation:
Public
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2 days ago
Translation
Hello,
I now have a different bank account as a withdrawal method and it worked now.
Automatic translation:
Public
Public
yesterday
Dear Bozica97,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
