Snatch Casino - Player's withdrawal is delayed.

Hello, I made a withdrawal of $210 and the deposit still hasn't reached my account. I have already confirmed the documents and tried everything. I have sent more than three emails with all the requested documents. My profile already indicates that the documents have been verified, yet I still haven't received the money. I hope you resolve my problem soon, as I am very dissatisfied with your services!

Dear Sablina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear Sablina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I've sent the details and they haven't deposited yet. Please, I need support!

Thank you for your reply.

Could you please specify which documents you sent to the casino for verification and when exactly you sent the last one? Have any of your identity documents been approved?

When was the last time the casino communicated with you?

Did you accumulate your winnings with or without a bonus?

Please forward me all the communication between you and the casino that could be relevant to the investigation of your case at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Dear Sablina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.