The player from Switzerland was experiencing an issue with a withdrawal. He claimed that after wagering winnings from free spins and playing with his own money, the casino had confiscated 220€, insisting that winnings from free spins were capped at 100€. However, the player asserted that the disputed amount was won using his own money, not bonus funds. Despite our attempts to gather more information and resolve the issue, the player did not respond to our messages. Therefore, we were unable to investigate further and had to reject the complaint.
Snatch Casino - Player’s winnings have been confiscated.
Amount: €220
Snatch Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
I deposited money and got free spins.
After I wagered the winnings from the freespinns bonuses and it was added to my real money, I continued playing.
When I wanted to withdraw yesterday, they stole €220 from me.
I claim I can only win a maximum of €100 from free spins.
But the money I won over €200 was no longer from Freespinns, it was my money.
No more bonus money.
After freespinns and wagerd I had almost €80, including my own deposited money. It was all my real money when I won up to €320 and wanted to withdraw it.
I want my remaining €220
Best regards
Oliver****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
11 months ago
Dear Urugu,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you received any visual confirmation when concluding the wagering of the bonus?
- Could you please send me the email or any other transcript from your correspondence with the casino regarding the issue? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
