Snatch Casino - Player’s struggling to complete account verification.

I understand that there was some issue with uploading my identification document correctly, and I accept that the mistake may have been on my part.

However, even though I've been asked to contact the support, I haven't been able to do so. The live chat link is broken and doesn't work on either mobile or PC, my emails are not being answered, and direct messages are not accessible on their official Twitter.

This leaves me unable to communicate my concerns, leading me to believe that they have no intention of allowing me to withdraw my money.

I also feel compelled to say that the ratings for your website are unfairly high.

If the situation remains as it is, I must conclude it's a scam.

I hope there will be no more victims.

Dear purple,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

thank you for your reply.

After sending the complaint, I received an email reply and was able to complete the KYC certification.

I was able to apply for withdrawal, so I'm currently waiting for the money to arrive.

Perfect. Please let me know when you receive your winnings. Looking forward to hearing from you.

Dear Gurus,

The payment to the client was made and ended successfully on 2023-08-16

You have successfully paid.

Thank you for your response.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, purple, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru