The player from Italy was unable to upload the necessary documents to complete account verification, which prevented him from making withdrawals. The Complaints Team attempted to assist by requesting additional information and extending the response time, but the player did not respond to inquiries. As a result, the complaint was rejected due to the lack of communication from the player.
Snatch Casino - Player is facing document upload issues.
Amount: €80
Snatch Casino
Safety Index:HighSafety Index
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I am unable to upload the documents to complete my account verification for delivery, and it won't let me withdraw.
Automatic translation:
Public
Public
1 month ago
Dear Yari81,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the problem you're experiencing in more detail? Could you please send me a screenshot of the error you see when you try uploading your documents to your casino profile?
Have you made sure that your documents are in the correct format and file size?
Have you tried using a different browser or device to upload your documents?
Have you tried contacting customer support to ask for advice?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
