Snatch Casino - Player encounters issues with withdrawal options.

I use a bonus and deposted 500 kr and got 1000 kr bonus.

200 %

I deposited with my Visa.

I made the playthrough and now have 8900 on my account.

The terms say I can only withdraw 5000 kroner.

I did not break any bonus rules.

When I try to withdraw they say I have to use their options to withdraw. Banktransfer is not one of them. Neteller was one of them so I deposted 300 kroner with Neteller, but then Neteller mysteriously disappeared from withdrawal choices.

It looks like they are trying to not give my money.

My name is Robin ****

Dear roobinsinpost,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Have you tried to withdraw your winnings using the options presented to you? (mifinity, crypto)
• Have you contacted casino support regarding the issue? Have you received any recommendations?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear roobinsinpost,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.