The player from Japan had participated in the Treasure Tournament and believed he had won a prize. However, he was denied access to the final scoreboard for confirmation by the casino. He had contacted our Complaints Team for assistance. After our team's intervention, the player informed us that the issue had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.
Snatch Casino - Player can't confirm tournament winnings.
Amount: ¥550
Snatch Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I was unable to check the final results of the Treasure Tournament, which was held in January, on the site. When I contacted support, they told me that I could no longer access the scoreboard. Although I should have won a prize, they refused to confirm my winnings or provide further details. I am not satisfied with their response and want to check the scoreboard, but the casino is refusing my request.
Automatic translation:
Public
Public
9 months ago
Dear yuurinn0312,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
I checked the website and this is the only tournament I can identify that was held in January:
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you participated in this or another tournament in the casino?
- Could you please post any record confirming your placement in the tournament?
- Could you please share the responses from the casino regarding your inquiries for scoreboard?
- You can post screenshots here and if that is not possible please forward the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Dear yuurinn0312,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
