The player from Italy is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.
Snai Casino - Player’s struggling to complete account verification.
Amount: €50
Snai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Salutations. I tried to ask for a withdrawal.
They ask me to send an updated document. And so I did. I sent a document and I received an email confirming that everything is ok.
But when I ask to make a withdrawal again. They ask me again to send an updated document.
I can't take it anymore it's a shameful thing.
Automatic translation:
Public
Public
2 years ago
Dear Omar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
I understood from your previous complaint that you were not allowed to play in online casinos regulated by the Italian Licensing Authority. Is that irrelevant now?
https://casino.guru/snai-casino-player-s-requesting-a-refund
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Thank you very much again this time I was able to solve the problem. Thanks so much again.
It can be considered a closed case. Everything is OK. Thank you
Edited
Automatic translation:
Public
Public
2 years ago
As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Omar, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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