Snai Casino - Player’s requesting a refund.

Hi I paid 15 euros to play. But only 2 days ago I learned that it appears that I am blocked from the games of the authority that regulates games in Italy. So snai shouldn't have accepted the payment. Thank you

Dear Omar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you haven’t played any of your deposited funds and they’re still untouched inside your blocked account? Have you received any payments from this casino in the past? Was the account verification carried out successfully?

If there’s any relevant communication, please forward it along with your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thanks so much. I contacted the site. I have now solved the problem thankfully.

Thank you very much from the heart

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Omar, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru