Dear varialoterilo323,
I wanted to update you regarding my communication with the Snai Casino team. They have responded, but unfortunately, their message did not provide much assistance. They simply indicated that the investigation into your account is still in progress and that's it.
I recommend you contact the Agenzia delle Dogane e dei Monopoli (ADM) (giochi.reclami.online@aams.it) and submit a complaint to them. The ADM, as an authority, might have more options or tools to help with your case.
In accordance with our standard protocol, I will keep the timer active, as I may receive further details regarding your case; however, the resolution of your complaint remains uncertain. While I wish I could provide more favorable news, we lack the legal authority to compel the casino to cooperate with us, which significantly restricts our options when the casino is uncooperative.
Dear varialoterilo323,
I wanted to update you regarding my communication with the Snai Casino team. They have responded, but unfortunately, their message did not provide much assistance. They simply indicated that the investigation into your account is still in progress and that's it.
I recommend you contact the Agenzia delle Dogane e dei Monopoli (ADM) (giochi.reclami.online@aams.it) and submit a complaint to them. The ADM, as an authority, might have more options or tools to help with your case.
In accordance with our standard protocol, I will keep the timer active, as I may receive further details regarding your case; however, the resolution of your complaint remains uncertain. While I wish I could provide more favorable news, we lack the legal authority to compel the casino to cooperate with us, which significantly restricts our options when the casino is uncooperative.