Great news, mecklenbrauck80!
Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As for your comment about the casino's unresponsiveness - for us, the most important is that your issue was resolved. Unfortunately, we cannot explain it, and there are many possible reasons why it took so long. Sometimes, there are delays or issues within the casino and internal communication between its departments, or the process only takes so long due to many requests with higher priority from players.
Thank you very much, Smokace Casino Team, for your quick help and cooperation.
Best regards,
Branislav, Casino.guru
Great news, mecklenbrauck80!
Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As for your comment about the casino's unresponsiveness - for us, the most important is that your issue was resolved. Unfortunately, we cannot explain it, and there are many possible reasons why it took so long. Sometimes, there are delays or issues within the casino and internal communication between its departments, or the process only takes so long due to many requests with higher priority from players.
Thank you very much, Smokace Casino Team, for your quick help and cooperation.
Best regards,
Branislav, Casino.guru
Edited by a Casino Guru admin