2 years agoOriginalTranslation
Unfortunately I can't say anything good.
I paid in and got 40 FS, after 19FS 3 books in the free spins won about 96€ with a full screen of which I also took a screenshot, then the browser crashes and everything is gone.....
Neither my profit nor the remaining FS were there, all gone.
Wrote to support, email with screenshot sent and no movement for more than a week it is being checked, my God how long do you want to check give me my profit and my FS I paid for it oh and I still don't get any mails with deposit bonuses a message that it will be taken care of or similar.
I'm really pissed off and would advise anyone against playing at this casino until now
I paid in and got 40 FS, after 19FS 3 books in the free spins won about 96€ with a full screen of which I also took a screenshot, then the browser crashes and everything is gone.....
Neither my profit nor the remaining FS were there, all gone.
Wrote to support, email with screenshot sent and no movement for more than a week it is being checked, my God how long do you want to check give me my profit and my FS I paid for it oh and I still don't get any mails with deposit bonuses a message that it will be taken care of or similar.
I'm really pissed off and would advise anyone against playing at this casino until now
- Lousy support
- Deposits go quickly but the customer is not taken care of
Automatic translation:
StarGames Casino
2 years ago
Hello mecklenbrauck80,
Thank you for your review. After we have also looked at and discussed your case internally, here is our feedback:
- Your free spins ended after winning because you reached the maximum win from these real money free spins according to our T&Cs. Once that is the case, we end the free spins and credit the top win. That was exactly the case with you. So there were no crashes and no winnings were taken away from you.
- We were slow to respond to your case - we have to admit that, unfortunately. We apologize to you for the inconvenience. We have discussed this internally and taken the necessary steps to ensure that this never happens again. As a rule, our customer service tries to solve all problems and concerns within 24 hours at the latest - unfortunately we didn't manage to do that with you.
- For your longer waiting time we have also credited you with 40 free spins as compensation.
Thank you again for your feedback and we hope that despite your first experience, you will give StarGames a second chance.
Kind regards,
The StarGames team
Thank you for your review. After we have also looked at and discussed your case internally, here is our feedback:
- Your free spins ended after winning because you reached the maximum win from these real money free spins according to our T&Cs. Once that is the case, we end the free spins and credit the top win. That was exactly the case with you. So there were no crashes and no winnings were taken away from you.
- We were slow to respond to your case - we have to admit that, unfortunately. We apologize to you for the inconvenience. We have discussed this internally and taken the necessary steps to ensure that this never happens again. As a rule, our customer service tries to solve all problems and concerns within 24 hours at the latest - unfortunately we didn't manage to do that with you.
- For your longer waiting time we have also credited you with 40 free spins as compensation.
Thank you again for your feedback and we hope that despite your first experience, you will give StarGames a second chance.
Kind regards,
The StarGames team
