Dear guisseveriano,
Smokace Casino's Risk Department has thoroughly reviewed your complaint.
Your account PLAYER1655320 - has not passed the casino security check.
2024-03-11 19:44:25 UTC +0 An email was sent to you with detailed information about closing your account.
When viewing your game session, a violation of the project rules was detected, namely:
- Clients are not allowed to use any strategies when playing with an active bonus in order to meet bonus wagering requirements. If strategies are used, the administration reserves the right to cancel all of the Player's winnings.
- Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;
Due to the detected violations, your balance was canceled and your account was closed without the right to reopen.
According to the rules of the project, you are prohibited from playing on this site. The casino is not responsible for your opening a new account or any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time.
Best wishes,
Smokace Casino Risk Department.
Dear guisseveriano,
Smokace Casino's Risk Department has thoroughly reviewed your complaint.
Your account PLAYER1655320 - has not passed the casino security check.
2024-03-11 19:44:25 UTC +0 An email was sent to you with detailed information about closing your account.
When viewing your game session, a violation of the project rules was detected, namely:
- Clients are not allowed to use any strategies when playing with an active bonus in order to meet bonus wagering requirements. If strategies are used, the administration reserves the right to cancel all of the Player's winnings.
- Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;
Due to the detected violations, your balance was canceled and your account was closed without the right to reopen.
According to the rules of the project, you are prohibited from playing on this site. The casino is not responsible for your opening a new account or any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time.
Best wishes,
Smokace Casino Risk Department.