Slotvibe Casino - Player’s underage child has managed to access the casino website.

These criminals advertised to my 15 year old child and let him on their site and allowed him to gamble. Kids make mistakes and when my son saw that it was 18+ at the bottom of their webpage he notified me and we have now spent hours trying to get his account permanently shut and a refund on his deposits but slotvibe is taking no responsibility for it they are happy to keep a minors money even though I've tried to resolve this. They requested his bank card photo and birth certificate which i sent. Then heard nothing and had to contact them again to which they then requested mine and my wife's identification and my son's passport when he does not have one. Unreasonable and illegal actions from this casino. We are in the process of taking legal action contacting relevant regulators in both Australia and curacao and also with the bank to retrieve his money back! Stay well away from this online casino if they can't work with and fix a simple issue like mine then what else would you trust them with. Disgusting behaviour!

Dear mike119,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise under whose name was the account created and who has discovered the issue? Do you also have an account in this casino? Whose payment method has been used to deposit funds?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi petronela my son created the account in his name and used his own savings bank card to deposit. He told me about it when he saw it was 18+ after creating the account and I then took action and tried to shut the account and notified the casino he is underage and asked for a refund. I do not have an account with the casino myself and he was advertised the casino from his phone. Thankyou

Thank you very much, mike119, for your reply. Is there any relevant communication that you could forward to me before we'll contact the casino?

I didn't save much about it and they Never sent live chat transcripts which is where I spoke to them most. I will send you the only photo I have.thankyou so much. Note emails to them are from me but on my son's phone and through his email address so they could easily identify the case and who they were dealing with without further verified required.

Thank you very much, mike119, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi mike119,

I'm taking over your complaint. I have looked at the casino's deposit options and it seems the players have to fill a registration form including the day of birth etc. before they are able to make a deposit. The form doesn't let you finish the registration unless you are 18+. What data did your son use for the registration?

My son said he input his DOB which is 26-01-2006 also The casino have already emailed me asking for my bank details for a refund so will see if they will honour it this time.

That can't be right, I tried that, the system doesn't let you proceed to the next step. Let's see if the money will be refunded. I will set the timer to 7 days.

Hi mike119,

Has there been any news regarding the refund?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.