The player from Germany, who had self-excluded from a sister casino due to gambling addiction, deposited €100 at Slotum, a partner casino. The player had requested a refund of the deposit, as she believed she shouldn't have been able to play due to her self-exclusion at a partner casino. Despite her claim of self-exclusion, we had clarified that self-exclusion from one sister casino did not automatically apply to all associated websites. The casino agreed to a refund, but we did not pursue the case further as we did not find the player entitled to it.