Dear Christian,
I'd like to summon your attention to the fact that casino has provided us with more information and supporting evidence regarding your case.
From what we were able to see, your account at Slotum Casino was never deposited into, also no bonuses were used and no gameplay occurred. Please note, that as per the screenshot of your deposit, it is not clear which account was this transaction destined to go. Furthermore, the casino never denied that you have made an account with them, however it was closed before any action could happen.
I'd like to kindly ask you to check if this is the correct brand you were supposed to play once more, in case it was different brand, we will be able to contact and try to resolve the issue with the right casino.
Dear Christian,
I'd like to summon your attention to the fact that casino has provided us with more information and supporting evidence regarding your case.
From what we were able to see, your account at Slotum Casino was never deposited into, also no bonuses were used and no gameplay occurred. Please note, that as per the screenshot of your deposit, it is not clear which account was this transaction destined to go. Furthermore, the casino never denied that you have made an account with them, however it was closed before any action could happen.
I'd like to kindly ask you to check if this is the correct brand you were supposed to play once more, in case it was different brand, we will be able to contact and try to resolve the issue with the right casino.
Edited by a Casino Guru admin