Slottyway Casino - Player's withdrawal is repeatedly delayed.

I won a no deposit bonus, I played and won, I tried to withdraw but I couldn't, they asked me to make a deposit so I could withdraw, I did! I requested the withdrawal using the Pix method on 06/08, they told me that it would take 36 hours to verify it, I waited a few days, (normally after you request a withdrawal, the amount is withdrawn from your available balance) but at slottyway even requesting the withdrawal withdrawal, the amount is not withdrawn, (they seem to want you to play and lose everything), after a few days the amount was withdrawn from the game account and it appeared as approved! But the amount had not entered my bank account, I contacted support they told me that the withdrawal was approved by the casino and the payment department was processing it and that I had to wait, almost every day I got in touch to find out why my withdrawal had not landed in my bank account, they said the department was trying to send the funds but they came back and were making more attempts to send the funds, it took 14 days and it did not arrive in my account, and my withdrawal was rejected and returned for the game account, I didn't understand why they rejected it, the support said that the error was on the payment provider's side! On the same day my money returned, on the 22/06th I requested the withdrawal through the pix again, today it's been 14 days and my withdrawal hasn't dropped!!! Looks like they are holding my money so they don't pay me! And every time I contact support they tell me to wait! That they're doing everything possible, but they can't speed up the withdrawal process because it's not their department and blah blah blah, that the error is on the payment provider's side, they always tell me the same story as always, finally on the 08/ 07 it will be 1 month that I've been trying to make this withdrawal !!! The method is pix, in other casinos the withdrawal drops in less than 5 minutes! First time I see a problem like this! , And I want my money , they said that I should try another Jeton or Bitcoin method , but they all have a withdrawal fee and I am not interested in creating an account because it is a lot of bureaucracy to create !! I need my money !

Dear iracemafurtadosantos,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you asked the casino to forego any transaction fees or refund you the fees coming from payment processors if you use the other 2 payment methods for withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I didn't even know I could ask them to resign!

Anyway, the withdrawal method had Pix, jeton and bitcoin, for those of us who live in Brazil and a bureaucracy to be able to make the bitcoin and jeton wallet!! Not to mention they have a very high withdrawal rate!

Pix is a better and faster method! They told me that it's instantaneous and that, of course, they do the verification every 36 hours. But mine is taking longer than expected because it's the PIX withdrawal method!

MY SECOND WITHDRAWAL ATTEMPT TODAY HAS BEEN 15 DAYS, AND MY MONEY DIDN'T DROP INTO MY BANK ACCOUNT AND NEITHER RETURNED TO THE BALANCE IN THE CASINO! , I think they are holding my money to not pay me ! because I knew pix withdrawal falls on time! And tomorrow the 08/07th will be ONE MONTH that I've been trying to make this withdrawal!

I need it to be by the pix method! If they have a problem, wouldn't it be better to deactivate the PIX withdrawal option? because I think this is disrespectful to the players!

And they always tell me to wait, wait, but I'm tired of waiting and I want my money in my bank account!

The first time I applied for a withdrawal, they said the payment provider was trying to send funds and the money was coming back! I contacted my bank NUBANK, and they told me that there was no attempt to deposit in my account !!!!

Chat staff does not solve my problem, I've been waiting for almost 1 month, they say they are solving the problem, but they never solve it !!! AND I WILL NOT GIVE UP MY MONEY IF THAT'S WHAT THEY WANT!!

How many more withdrawal attempts at this casino will I have to make? There are already 2 withdrawal attempts

And detail , the girl in the chat told me that it was for me to do it for bitcoin , I asked how many days it takes for the money to drop into my account , she told me it was 10 days , I asked if there would be delays too , she said that maybe yes , it could the same problems occur as the pix!

If she told me that (I have prints) and because there may also be a delay for another withdrawal method, which makes me think again, that they are the ones holding my money, and not letting it be processed in my bank account, and so on the balance returns to the casino so I can play and lose everything !!!!!

The first time I requested the withdrawal, it took 14 days and it returned to the game account, and this second time now, it's been 15 days and it didn't fall into my bank account and it didn't even return to the casino.

I contacted the chat today they told me the following message:

"I will forward a request to our payments department and ask them to verify your payment.

We understand that you may be anxious to get a response and we will do our best to get back to you as soon as possible. It may take a few days depending on how busy our department is and how quickly they can respond."

I said to wait more days, and tomorrow it's been 1 month since I've been trying this withdrawal

And she answered me this:

"-I understand, but the payment got stuck in the payment system. I'll ask them if something can be done about it."

And I said this:

- Got stuck? Can't process my bank account at once?

And she answered me this:

- "They would have done this already if it were possible. We will check to see if a payment provider fixed the problem they had."

I need my money in my bank account for God's sake!!! They should have already fixed the problem with the payment provider !!!! Since he's causing all of this

I entered the casino today on 07/07 at 12:52 pm and my balance returned to the casino again !! I no longer gave anything to do to process my withdrawal in my bank account!

And other methods for me is not optional !! I need to withdraw via Pix

When my balance returned to the casino I requested the withdrawal again , the attendant told me to wait for 36 hours , I asked if it would drop .. he said yes , after 36 hours my withdrawal has to be processed in my account bank, and he told me that he didn't see any error in the payment provider and that the pix withdrawal is normal

Blz, as the balance doesn't disappear when we request the withdrawal, I used the value and played! The withdrawal was quickly rejected because I played,

Thank God I played and made more money!

I managed to make 7 thousand reais!

Now I made a request for a withdrawal of 3 thousand (because it is the maximum withdrawal limit). the payment provider is normal and has no more errors! Hope my withdrawal will be credited to my bank account! And that I managed to withdraw the 3 thousand and the 4 that are still there ...

Anyway, I had 7 thousand reais, and you know, I requested the withdrawal of 3 thousand, but it's still in my wallet! .came into temptation and went to play more, I almost lost everything! I got half of it back! As soon as I played, my bankroll dropped to 2 thousand and the withdrawal I had made of 3 thousand was rejected because the balance was not enough, I continued playing and recovered almost half! Now I have 4 thousand reais, I made the withdrawal request for 3 thousand again, it's processing, and I'm not going to touch the balance anymore, even if the temptation to play is greater !!!

They leave the balance showing just for the person to play and lose, when we make the withdrawal it could disappear from the wallet.

Anyway , I hope it is approved and falls into my bank account soon

I've been trying to withdraw on this platform for a month! And they don't process my withdrawal right away

Thanks for the update. I'll update the disputed amount to 3000 R$.

Please let me know if your current withdrawal request is processed. If you have any news or encounter any difficulties, please let us know and we'll try to assist you.

Looking forward to hearing from you.

I lost the money I made, you know why? Because the 3,000 that I had requested did not disappear from my wallet, and it continued to appear, I gambled and lost everything!!

They told me that the thousand I requested on the 22/06 is approved and is still in process! This money did not return to my game account and did not even fall into my bank account!

They got what they always wanted , not processing the money , the money was there even after requesting the withdrawal !

Anyway , I lost what I gained because of them !

And the thousand is approved and did not fall into my bank account!!

I didn't understand anything, because they are making me a clown!!

And they still told me to wait, I've been waiting for 33 days for a withdrawal that will never fall!

They must be a bunch of scammers!

I'm disgusted with this situation

I wish I could sue this casino!

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear iracemafurtadosantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.