The player from Brazil regained access to their casino account after a few months but found that their payout had been retained and the balance zeroed out. The player reported that his account had been blocked shortly after joining, following profitable sports betting without using bonuses. The casino claimed he had placed bets with amounts not allowed. We concluded that we lacked the expertise to evaluate the casino's investigation and thus could not resolve the issue. The complaint was rejected due to insufficient insight into sports betting practices.
Slottyway Casino - Player’s winnings have been confiscated.
Amount: 2,400 R$
Slottyway Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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2 months ago
Translation
A few months ago, I still hadn't received my payout from this casino. They restored access to my account, but they retained the money and zeroed out the balance. Can someone help me?
Automatic translation:
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2 months ago
Dear nunesmusic,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slottyway Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were have you been a player of the casino and when exactly your account was blocked?
- How did the casino justify the closure of your account and balance confiscation?
- What games did you play to accumulate your previous winnings in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear nunesmusic,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Hello...I joined in January 2024 or so...and the account was blocked in the same month...I don't remember very well...but it was between January and February...I basically made bets on e-basket...I didn't use any kind of cheating...I didn't use any bonuses that the house offered....I simply made bets watching the games and seeing the best opportunities...as I was a little profitable they ended up blocking my account and confiscating my balance...they claimed that I made bets with amounts not allowed...and I bet low amounts...thanks in advance for the feedback!!!
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1 month ago
Dear nunesmusic,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, but unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
