Slottyway Casino - Pelaajan voitot on takavarikoitu.

A few months ago, I still hadn't received my payout from this casino. They restored access to my account, but they retained the money and zeroed out the balance. Can someone help me?

Há alguns meses ainda não consegui receber deste casino...liberaram o acesso a minha conta mas o dinheiro eles reteram e zeraram o saldo...alguem pode me ajudar?

Dear nunesmusic,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slottyway Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were have you been a player of the casino and when exactly your account was blocked? 
• How did the casino justify the closure of your account and balance confiscation?
• What games did you play to accumulate your previous winnings in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear nunesmusic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello...I joined in January 2024 or so...and the account was blocked in the same month...I don't remember very well...but it was between January and February...I basically made bets on e-basket...I didn't use any kind of cheating...I didn't use any bonuses that the house offered....I simply made bets watching the games and seeing the best opportunities...as I was a little profitable they ended up blocking my account and confiscating my balance...they claimed that I made bets with amounts not allowed...and I bet low amounts...thanks in advance for the feedback!!!

Olá...entrei em janeiro de 2024 mais ou menos...e a conta foi bloqueada neste mesmo mês...não lembro muito bem...mas foi entre janeiro e fevereiro...fiz basicamente apostas em e-basket ...não usei nenhum tipo de trapaça...não usei nenhum bônus que a casa ofereceu...simplesmente fiz apostas assistindo aos jogos e vendo as melhores oportunidades...como fui um pouco lucrativo eles acabaram bloqueando minha conta e confiscando meu saldo...eles alegaram q fiz apostas com valores não permitidos...sendo que apostei valores baixos...desde já agradeço o retorno!!

Dear nunesmusic,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, but unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.