The player from Brazil is experiencing difficulties withdrawing his funds. The player has received the payment, and the complaint was closed as "resolved".
Slottyway Casino - Player’s struggling to withdraw his winnings.
Amount: 5,000 R$
Slottyway Casino
Safety Index:Below averageSafety Index
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5.1
Slottyway Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been trying to withdraw via pix for months and I've already made 3 deposits via pix.
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1 year ago
Dear Joel47,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
I've already tried several days to withdraw my account, everything's been verified. They've been saying for months that they're having problems with the withdrawal system via pix. About my account, I repeat, everything is correct, the document is verified ok. I have already made 3 deposits via pix. But to withdraw it, it always gives an error, so I go to support.
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1 year ago
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I even opened the jeton wallet that they asked for, then I tried to withdraw it until it was completed and approved in the jeton wallet when I was close to completing the three days to withdraw the withdrawal they sent me another email saying that there was another problem in their system ... I confess that I really wanted to withdraw via pix CPF the same way I made the deposit but unfortunately I'm not successful they always tell me that they have technical problems for months and weeks they never fix it
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1 year ago
Hello dear All)
We have other information on this player.
All this time, the player communicates with us that he wants to receive winnings on his Jeton wallet.
As you can see by the dates, he leaves applications and payments to this particular number don't go through.
We asked the player to choose another available method - BTC or Pix.
He already has a Pix wallet. And he got paid for it. But now he leaves applications only for Jeton wallet.
Dear player, all you need to do is leave a request for an available method to receive your winnings.
Regards, Slottyway Casino
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1 year ago
Translation
Hello I made 3 requests via jeton I was waiting for 3 days they approve your withdrawal but on the last day they reject it. for example today it was rejected again. Their pix withdrawal never works for example it's there again my balance of 5000 they make you wait 3 days to withdraw them until you approve the withdrawal and when it arrives on the third day it rejects I was rejected again.
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1 year ago
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I never received a message saying that the pix is available, on the contrary, whenever I request the pix, this yellow message always appears. For example, I contact them, they say there is a technical problem, I repeat, I am waiting for months to fix it now to make a deposit via pix, as I already did 3 is fast and no problem
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1 year ago
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I've always tried to withdraw my CPF via pix, I also make a deposit for them. Then their pix never works. You enter support, they claim there's a problem. and everything but on the last day they reject
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1 year ago
Thank you for sharing all the required details, Joel47. Your complaint will be forwarded to my colleague Stefan (stefan.m@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.
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1 year ago
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Then, as you can see it approved when it arrives on the third day, they reject it due to a period of 24 hours to 36 hours. 
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1 year ago
Dear Joel47,
My name is Stefan, and I assist you from now on.
Do I understand the situation correctly that the casino has approved your withdrawal request?
Could you please let me know once you receive the payment?
I am looking forward to your response.
Kind regards,
Stefan
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1 year ago
Translation
Unfortunately, the pix never work and the jeton is rejected again. I know by heart what they say in the chat, so I haven't been able to withdraw for weeks.
Edited by a Casino Guru admin
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1 year ago
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I can't remove the month weeks days that is I can't always remove the same things they say technical problem
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1 year ago
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this and the pix this yellow message always appears. in the pix CPF the same as I already made 3 deposits via pix CPF but to withdraw it is a very sad struggle
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1 year ago
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this photo is from the jeton attempt they approve its withdrawal and everything but to save time because when it completes the 36 hours they reject it. pix CPF.I repeat but it never works always with a problem they say they've been fixing it for a month now they've been fixing the withdrawal the stranger q to deposit them works perfectly
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1 year ago
Dear Joel47,
I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Slottyway Casino representative to join this conversation and participate in resolving this complaint.
Dear Slottyway Casino,
Could you please state why the player's withdrawal has not yet been processed and when he can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
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1 year ago
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Thanks stefan I'll wait and hope that everything will be resolved because I'm very upset and disappointed now I hope they fix the removal pix jeton etc
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1 year ago
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I never cashed out in this Casino I always tried to withdraw via pix CPF they even made me open the jeton wallet I also never managed to receive in this wallet until because I registered in this Casino due to being pix CPF the withdrawal and deposit I will show the photo again what happens when I try to withdraw in the pix CPF
Look, I have a balance available for withdrawing withdrawals but I can't withdraw from the pix I repeat I never withdrawn from this Casino this photo is from the pixAutomatic translation:
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1 year ago
Translation
Hello, good Stefan, where the representative replied saying that he already paid me. If you click on their photo, you can see that my withdrawals are always rejected. The pix is like I said, it doesn't work. their pix has not worked for a month and weeks since I registered, their pix has never worked
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1 year ago
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Stefan wanted to know how Pragmátic accepts its games at the Casino that doesn't pay for example the providers pay them in one it's like evolution.well I'm waiting for them to fix my situation
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1 year ago
Hello dear All,
payment is only possible upon request. If payment doesn't go through one method, please choose another.
You can provide a different wallet number if your payment fails for one reason or another.
Regards,
Slottyway Casino
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1 year ago
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Hi, so for now the bitcoin withdrawal has been accepted as it will only fall into my wallet for 5 to 15 days. the deadline they asked me to wait for. as soon as it is completed I will come back and tell you thanks
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1 year ago
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I want to leave my message about slotty Wayne they paid me the promised first withdrawal I am very happy
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1 year ago
Dear Joel47,
Could you please clarify if you have received all the funds you have requested? So we could be able to close the complaint?
I am looking forward to your response.
Kind regards,
Stefan
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1 year ago
Translation
Hi Stefan I got it thank you so much God bless you all
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1 year ago
Dear Joel47,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Stefan
