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I've been trying to withdraw via pix for months and I've already made 3 deposits via pix.

Estou a meses tentando retirar via pix sendo q já fiz 3 deposito via pix.aceita na hora o depósito.agora pra retirar uma luta estresse angustiado

Dear Joel47,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Petronela

I've already tried several days to withdraw my account, everything's been verified. They've been saying for months that they're having problems with the withdrawal system via pix. About my account, I repeat, everything is correct, the document is verified ok. I have already made 3 deposits via pix. But to withdraw it, it always gives an error, so I go to support.

Eu já tentei vários dias pra sacar minha conta está verificada tudo certinho.eles estão há meses falando q está enfrentando problemas no sistema de retirada via pix. Sobre minha conta repito está tudo certinho verificada documento ok .eu já fiz 3 deposito via pix.mas pra sacar retirar sempre dá erro aí entro no suporte eles falaram q está com problema e não tem previsão de arrumar o sistema retirar sacar entendi

I even opened the jeton wallet that they asked for, then I tried to withdraw it until it was completed and approved in the jeton wallet when I was close to completing the three days to withdraw the withdrawal they sent me another email saying that there was another problem in their system ... I confess that I really wanted to withdraw via pix CPF the same way I made the deposit but unfortunately I'm not successful they always tell me that they have technical problems for months and weeks they never fix it

Eu até abri carteira jeton q eles pediram aí tentei retirar até foi concluído e aprovado na carteira jeton qdo estava perto de concluir os três dias pra retirar sacar eles m mandaram outro email dizendo q teve outro problema no sistema deles ... confesso q queria muito retirar via pix CPF do mesmo jeito que fiz depósito mas infelizmente não tenho sucesso sempre m falam q está com problemas técnicos a mês semanas eles nunca arruma

Hello dear All)

We have other information on this player.

All this time, the player communicates with us that he wants to receive winnings on his Jeton wallet.

As you can see by the dates, he leaves applications and payments to this particular number don't go through.

We asked the player to choose another available method - BTC or Pix.

He already has a Pix wallet. And he got paid for it. But now he leaves applications only for Jeton wallet.

Dear player, all you need to do is leave a request for an available method to receive your winnings.

Regards, Slottyway Casino

Hello I made 3 requests via jeton I was waiting for 3 days they approve your withdrawal but on the last day they reject it. for example today it was rejected again. Their pix withdrawal never works for example it's there again my balance of 5000 they make you wait 3 days to withdraw them until you approve the withdrawal and when it arrives on the third day it rejects I was rejected again.

Olá fiz 3 pedidos via jeton estava aguardando 3 dias eles aprova sua retirada mas no último dia eles rejeita.por exemplo hoje foi rejeitado novamente. O pix deles retirada nunca funciona por exemplo está lá novamente meu saldo de 5000 eles fazem você esperar 3 dias pra retirar eles até aprova a retirada e qdo chega no terceiro dia rejeita fui rejeitado novamente.repitoestou a mês semanas dias tentando retirar sacar não tenho sucesso

I've always tried to withdraw my CPF via pix, I also make a deposit for them. Then their pix never works. You enter support, they claim there's a problem. and everything but on the last day they reject

Sempre tentei retirar por via pix meu CPF o mesmo faço depósito pra eles .aí o pix deles nunca funciona vc entra no suporte eles alega está com problema como vcs podem ver afoto q mandei por exemplo fizeram eu abrir jeton eu fiz agora tbm rejeita eles aprova e tudo mas no último dia eles rejeita

Thank you for sharing all the required details, Joel47. Your complaint will be forwarded to my colleague Stefan (stefan.m@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Then, as you can see it approved when it arrives on the third day, they reject it due to a period of 24 hours to 36 hours.

Aí como vcs mesma podem ver aprovado qdo chega no terceiro dia eles rejeita devido o prazo de 24hotas a 36horas aí vc tenta retirar no pix sem sucesso tbm eles falam q está arrumando triste angustiado exausto já

Dear Joel47,

My name is Stefan, and I assist you from now on.

Do I understand the situation correctly that the casino has approved your withdrawal request?

Could you please let me know once you receive the payment?

I am looking forward to your response.

Kind regards,

Stefan

Unfortunately, without success in withdrawing, the pix never works, the jeton was rejected again.

Infelizmente sem sucesso na retirada o pix nunca funciona a jeton rejeitado novamente.eu sei decorado oq eles já respondem no chat ou seja não consigo retirar a mês semanas

I can't remove the month weeks days that is I can't always remove the same things they say technical problem

Não consigo retirar a mês semanas dias ou seja não consigo retirar sempre as mesmas coisas eles falam problema técnico

this photo is from the jeton attempt they approve its withdrawal and everything but to save time because when it completes the 36 hours they reject it. pix CPF.I repeat but it never works always with a problem they say they've been fixing it for a month now they've been fixing the withdrawal the stranger q to deposit them works perfectly

essa foto é da tentativa jeton eles aprova sua retirada e tudo mas pra ganhar tempo pq qdo completa as 36 horas eles rejeita.acho c não funciona o pix retirada deveria então tirar essa opção pq foi por esse motivo q m cadastrei e depositei devido a retirada via pix CPF.repito mas nunca funciona sempre com problema eles falam q está arrumando já faz mês q está arrumando a retirada o estranho q para depositar eles funciona perfeitamente

Dear Joel47,

I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slottyway Casino representative to join this conversation and participate in resolving this complaint.

Dear Slottyway Casino,

Could you please state why the player's withdrawal has not yet been processed and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thanks stefan I'll wait and hope that everything will be resolved because I'm very upset and disappointed now I hope they fix the removal pix jeton etc

Obrigado stefan vou ficar no aguardo e torce pra q tudo c resolva pq ando muito chateado decepcionado agora torce pra eles arrumarem a retirada pix jeton etc

I never cashed out in this Casino I always tried to withdraw via pix CPF they even made me open the jeton wallet I also never managed to receive in this wallet until because I registered in this Casino due to being pix CPF the withdrawal and deposit I will show the photo again what happens when I try to withdraw in the pix CPF

Eu nunca saquei nesse Casino sempre tentei retirar via pix CPF eles m fizeram até abri carteira jeton tbm nunca consegui receber nessa carteira até pq eu m cadastrei nesse Casino devido ser pix CPF ba retirada e deposito vou mostrar a foto novamente oq acontece qdo tento retirar no pix CPF

Hello, good Stefan, where the representative replied saying that he already paid me. If you click on their photo, you can see that my withdrawals are always rejected. The pix is like I said, it doesn't work. their pix has not worked for a month and weeks since I registered, their pix has never worked

Olá boa stefan aonde o representante respondeu dizendo q já m pagou vc clicar na foto deles vc consegue ver q está rejeitado meus saques sempre rejeitado.o pix é como eu disse não funciona. pix deles não funciona a mês semanas desde q m cadastrei nunca funcionou o pix retirada deles

Stefan wanted to know how Pragmátic accepts its games at the Casino that doesn't pay for example the providers pay them in one it's like evolution.well I'm waiting for them to fix my situation

Stefan queria saber como a pragmátic aceita seus jogos no Casino q não paga pôr exemplo os provedores pagam eles num é como evolution.bom estou aguardando eles arrumar minha situação

Hello dear All,

payment is only possible upon request. If payment doesn't go through one method, please choose another.

You can provide a different wallet number if your payment fails for one reason or another.

Regards,

Slottyway Casino

Hi, so for now the bitcoin withdrawal has been accepted as it will only fall into my wallet for 5 to 15 days. the deadline they asked me to wait for. as soon as it is completed I will come back and tell you thanks

Oi então por enquanto a retirada na bitcoin foi aceita pois só cairá na minha carteira de 5a 15 dias. o prazo q pediram pra eu aguardar .assim q for concluído voltarei e falo a vcs obrigado

I want to leave my message about slotty Wayne they paid me the promised first withdrawal I am very happy

Quero deixar meu recado sobre a slotty Wayne eles m pagaram o o prometido o primeiro saque estou muito feliz

Dear Joel47,

Could you please clarify if you have received all the funds you have requested? So we could be able to close the complaint?

I am looking forward to your response.

Kind regards,

Stefan

Hi Stefan I got it thank you so much God bless you all

Oi stefan recebi muito obrigado Deus abençoe todos

Dear Joel47,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan