The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
Slottyway Casino - Player’s struggling to withdraw his winnings.
Amount: €9,000
Slottyway Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Slottyway Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello Casino Guru Team,
I've been waiting since July 30th. on my payout. I won 9000 euros and have to pay out in 1000 steps according to the casino's instructions.
First of all, I wanted to do this via Bitcoin. Then I was told bitcoin is no longer available. (but is still available as an option on the homepage)
JETON was suggested to me. Now I've verified my wallet and nothing has happened since then.
I always get the same answers but no real support and am slowly becoming desperate.
I have deposited almost 2000 euros without a bonus and my documents are all verified ... Payout via bank transfer is not offered ...
Perhaps you can help me.
Thank you
Automatic translation:
Public
Public
3 years ago
Dear samujlo88,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Is there any relevant communication that you could forward to petronela.k@casino.guru before we’ll contact the casino and ask for their assistance?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
