The player from Austria had his account closed because he was accused of opening multiple accounts. We ended up rejecting the complaint because it was not justified.
Slotty Vegas Casino - Player has been accused of opening multiple accounts.
Amount: €4,500
Slotty Vegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I am accused of multiaccounting but definitely not a 2 account .... deposit was always easy but when I had a profit of 4500 eiro it was closed ..... I also get no feedback
Automatic translation:
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3 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs and I found this:
"In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Slotty Vegas. Slotty Vegas may and will determine whether multiple accounts are linked to the same person."
Are you aware of having more than one account at this casino? Is there any chance that someone from your family created the account at the Slotty Vegas Casino?
Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).
Looking forward to hearing from you. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
hello Kristina,
I know that you can only have one account .. which is also the case because I didn't even know the casino before.
strange is only with the registration I was never informed that there is a 2 account.
Thank you for the feedback
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3 years ago
Hi Michael,
My name is Kelly, a member of the Risk team here at SlottyVegas.
We have identified that your account is linked to another registered member at SlottyVegas Casino. Please be aware of our Term & Condition 5.6 which states the following:
In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Slotty Vegas. Slotty Vegas may and will determine whether multiple accounts are linked to the same person.
Due to this breach of our Terms and Conditions, we have now permanently closed your account, forfeited all funds and removed your email address from our mailing list.
Your last deposit will be refunded within 72 hours.
No further correspondence on this matter will be entered into directly. Should you wish to discuss the matter further, you may raise this case with ProMediate. As our Alternative Dispute Resolution (ADR) they will act as the legal mediator between both parties.
Kind regards,
Kelly
Slotty Vegas Risk Team
hier die benachrichtigung vom casino und meine letzte einzahlung betrug 70 euro...
mfg
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3 years ago
Thank you very much Michael for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Translation
Thank you very much for the feedback
mfg michael
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3 years ago
Hi Michael,
I looked at your case and understand your situation. I will contact the casino and see what can be done.
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3 years ago
Translation
Hi Peter,
thank you for your efforts
lg
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3 years ago
Dear Michael,
I received a reply from the casino including some evidence. Unfortunately, the evidence suggests you had two accounts in the casino. After one of the accounts was blocked, you tried to login with the other one. I'm afraid, I can't help you with this one. There are very few casinos that let players open more than one account. Most of the casinos consider this a breach of their T&Cs. I wish I could help you more.
Best regards,
Peter
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