FamBet Casino - Player believes that their withdrawal has been delayed.

I am in my second week waiting for Fambet to process two withdrawal requests of €500 each. I have a balance of €6307 and I hope I can receive most of it in the next month. I have experience with casinos of this brand so I know this process will take some time. So far they have not requested any form of verification from me and the site says my account does not need to be verified currently. I have used real money and bonuses for sports here, I have played in all sections of the site - sports, live casino, virtual casino, slots etc. My current balance is 100% real withdrawable money. I just need help from CasinoGuru with speeding up the Withdrawal process. Thank you.

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Dear 7ilen0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear 7ilen0,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has changed so far. Live chat agents keep saying to me that my withdrawals will be processed soon but nobody knows what that means. I hope that you can contact them and ask for more information regarding this delay. Thank you.

Dear 7ilen0, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I have not made made any withdrawals before. This is the first time I have won something at FAMBET. Some of the money is generated from betting on sports, slots and live casino, and some of it is from getting lucky with one sports bonus they gave me for reloading my account with money. All betting requirements have been met as my account clearly shows I have only Real Withdrawable balance available. As I stated in my original post the casino does not currently require me to verify my account so I have not passed any KYC procedures (which I am willing to do immediately if they request it from me). All I want is for my withdrawals to start being processed because it has been 18 days today and this is beyond reasonable for any casino in the world.

Dear 7ilen0,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite FamBet Casino representative to join this conversation.

Dear FamBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Zero reactions from FAMBET... This looks very bad so far and I am starting to get worried about my funds. Live chat agent told me once again that everything is alright with my money and I will get it eventually. I have been betting for years and this is the first time in my life I have faced such a delay without any explanation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

26 Days of waiting, their live chat agent says this today:

"Thank you for your patience, Anelia

I understand your concern regarding your withdrawal.

Although there has been a delay, your withdrawal is still being actively processed.

I apologize for the inconvenience and can assure you that the withdrawal will be sent as soon as possible.

The status of your withdrawal will be updated in your balance history once it has been processed.

Your patience up to this point is highly appreciated."

Absolutely unacceptable. It feels like they are mocking me at this point.

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Once there is any update, we will inform you immediately.

Best regards,

FamBet Team

Dear FamBet Team,

Thank you for your response.

We acknowledge your statement that the request is being handled with high priority. We will now wait for further clarification and a more specific update regarding the status of the player’s withdrawals.

We appreciate your cooperation and look forward to your reply.

The casino have requested from me to verify my account, I will try to get it done as soon as possible and will notify CasinoGuru and Fambet here when it is done.

I have now uploaded all the requested documents and a selfie through the Fambet website. I am waiting for my profile to be verified.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino support informed me that verification may take 10 business days, which means this Friday May 29th is the final day of that period. I hope they will keep their word.

Dear 7ilen0,

Thank you for the cooperation.

We would like to inform you that we have received all requested documents and our relevant team is working on it with the highest priority.

Best regards,

FamBet team

Dear FamBet Team,

Thank you for the update.

We acknowledge that all requested documents have been received and are currently under review. We will now wait for the next update regarding the verification process.

They just requested a selfie with my ID and their website visible on another device. I have uploaded it just now.

Dear 7ilen0,

Thank you for the patience.

We would like to inform you that your account was verified, and we are working on your withdrawal requests. Once it is completed you will be informed immediately.

Best regards,

FamBet Team

Great! I hope I start receiving my withdrawals soon.

Dear 7ilen0,

Thank you for the update.

We are pleased to hear that your account has now been successfully verified. Since the verification process has been completed, we hope the withdrawal requests will be processed shortly.

Dear FamBet Team,

Thank you for confirming the verification. Could you please keep us informed regarding the status of the player's withdrawals and provide an update once any payment has been processed?

We look forward to your response.

Instead of paying out my balance Fambet have now locked my account after stating earlier that I have been verified and they will proceed with the withdrawals. I have not done anything for two months, I have not used the account, I have not deposited or withdrawn any money, I have not placed any bets or requested any bonuses or participated in any kind of promotions or tournaments. Without doing anything other than waiting for communication I am now placed under review for being inactive I suppose... I do not understand what is Fambet's particular issue with me. Everything was fine and now suddenly it isnt anymore.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since my account is locked I am asking the casino to proceed with manual transfer of all my funds to the provided IBAN which I have verified previously, thank you.

They have even cancelled my withdrawals without any explanation today. This casino is looking less and less reliable with every passing day. They say one thing in this public forum and do the opposite...

I respect their right to not offer me their services, but I do not accept my balance being stolen.

New update from Fambet support. Again I want to emphasize that I have not been active on the website ever since this whole thing started 2 months ago. Dear, Barbora, you are a witness here that I was verified and about to start receiving my withdrawals as Fambet representative confirmed earlier. After everything was confirmed and in order they suddenly decided that they are going to close my account and stop the withdrawals.

Dear 7ilen0,

Thank you for keeping us informed and for providing the additional information.

We understand your frustration, especially considering that your account verification was completed and the casino previously confirmed that your withdrawals were being processed.

The sudden account restriction and cancellation of your pending withdrawals without a clear explanation understandably raise concerns. While casinos reserve the right to restrict or close player accounts in accordance with their Terms and Conditions, any decision affecting a player's balance and pending withdrawals must be properly justified and communicated.

Dear FamBet Team,

Could you please provide a detailed explanation regarding the reason for the account closure and the cancellation of the player's withdrawal requests?

As previously confirmed, the player's account had successfully passed verification and the withdrawals were reportedly being processed. Therefore, we kindly ask you to clarify what circumstances changed and whether the player's remaining balance will be paid out.

If there are any security, compliance, or responsible gambling checks currently underway, please specify the expected timeframe for their completion. If you are unable to share certain details publicly, you may send the relevant information to us privately.

We appreciate your cooperation and look forward to your response.