Casinado Casino - Player's account has been closed and withdrawal delayed.

I won 2200 CZK at this casino. The administrator canceled my account, asked me to verify the documents via email that I provided. The withdrawal has been taking more than 1 month, they stopped communicating via email. When I write to the casino support, I get the same answer that they are working on it and that I will get my money soon. But they don't even communicate anymore.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Which documents did you send to the casino for the verification of your account? Have any of your documents been reviewed and approved by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika