Slotty Slots Casino - Player’s withdrawal has been postponed.

Hi I'm wondering if anyone can help me I set an account up with slotty slots I used my partners bank card as it allowed me and had is permission of him course. I deposit in all the sum of £2850 all on my partners card and got the funds to £3250 which I withdrawal them on 11-03-2021 I was then told to send all my ID and my partners as I used his card I gave them all the documents they requested and since then they have blocked my account so I can't go on live chat to get up dates and when I do get any communication all I get it please wait it has now been 11 days and my account still hasn't been verified. I use alot off different sites but this has never been an issue to the stage off 11 days and no communication and been blocked from accessing my account and anybody please help as I don't no what else's I can do

Dear Anna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.slottyslots.com/terms:

„Documents we will require to fully verify Your registered account details are as follow:

A Bank Statement/Utility Bill, dated within the last 3 months, clearly showing the date, Your name and current address. There are some suppliers whose documents we do not accept. See section 4.3 of these terms for details.

In addition, we require any of the following which apply to Your payment methods:

A copy of the Front and Back of all payment cards registered on Your account. Please note that for security reasons we request that You blank out the first 12 digits from the front of Your cards and the 3 digit CSV number from the rear of Your cards."

Please understand that these rules have been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card. Would you be able to prove that you are a legitimate owner of the payment method? Does your partner have an account in the same casino too?

Looking forward to hearing from you.

Best regards,

Petronela 

Dear Anna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.