Iva, a player from the Czech Republic, would like her deposit to be refunded. The casino can’t refund her deposit, because she has an active bonus in her account.
Slottica Casino - Player would like her deposit to be refunded.
Amount: 500 Kč
Slottica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I don't know if it's right. I have activated a bonus on which I won something. But I just wanted my money back (500kč) back to my account. Probably not after the bonus spin or something.
Automatic translation:
Public
Public
5 years ago
Hello Iva.
Thank you very much for submitting a complaint through our website. In this situation, you can forfeit the bonus. After that, you should be able to request a withdrawal.
In case you didn’t wager at least 1500 CZK (3x deposit), the casino will charge you 20%. This is a standard anti-money laundering procedure (section 8.15 from the casino’s T&Cs).
Please contact the casino about how to forfeit the bonus.
Regards, Matej
Public
Public
5 years ago
Hello Iva.
Did you manage to forfeit the bonus as we suggested? Can we close the complaint?
Regards, Matej
