Iva, a player from the Czech Republic, would like her deposit to be refunded. The casino can’t refund her deposit, because she has an active bonus in her account.
Slottica Casino - Player would like her deposit to be refunded.
Amount: 500 Kč
Slottica Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I don't know if it's right. I have activated a bonus on which I won something. But I just wanted my money back (500kč) back to my account. Probably not after the bonus spin or something.
Automatic translation:
Public
Public
4 years ago
Hello Iva.
Thank you very much for submitting a complaint through our website. In this situation, you can forfeit the bonus. After that, you should be able to request a withdrawal.
In case you didn’t wager at least 1500 CZK (3x deposit), the casino will charge you 20%. This is a standard anti-money laundering procedure (section 8.15 from the casino’s T&Cs).
Please contact the casino about how to forfeit the bonus.
Regards, Matej
Public
Public
4 years ago
Hello Iva.
Did you manage to forfeit the bonus as we suggested? Can we close the complaint?
Regards, Matej
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