The player from Germany has requested a withdrawal two weeks ago. It hasn’t been received yet. After a short time, the player managed to receive her withdrawal and the complaint is resolved.
Slottica Casino - Player’s withdrawal has been delayed.
Amount: €480
Slottica Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
For over 2 weeks I've been waiting for my money, for daily inquiries, the same thing is always written, I should be patient, you don't know what the problem is. I have the feeling that there are ready-made texts to hold out to the customer. I am angry and very disappointed, after all, you have paid in money!
Automatic translation:
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3 years ago
Dear NiciNicole,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino and which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
It is my first withdrawal, my account is verified and I want my withdrawal to go to Ecopayz as there was no other option. They said I am on a waiting list for the withdrawal and they cannot tell me why it is taking so long. When I initiated the payment, I had to initiate it again 4 times. It said it would be processed within 36 hours. I don't know how many accounts are affected or if I am the few with this problem. But I have the feeling that I am being held up and nobody can tell me the problem, I should be patient but like when you don't get a correct answer !?
Automatic translation:
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3 years ago
Thank you very much, NiciNicole, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
