The player from India had faced an issue with Slottica where the casino had reversed the player's winnings and denied a withdrawal request. The player asserted that his account was fully verified and he had won the amount without using any bonuses. Despite his claims of not having multiple accounts, the casino had accused him of violating rules. We had reached out to the casino for clarification but received no response. Consequently, the complaint was marked as 'unresolved', potentially affecting the casino's rating. We had advised the player to contact the Curacao Gaming Authority for further assistance.