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Slotrica did not let me withdraw my winning amount and they reversed my winning amount I don't know why please help me

Dear MrSantosh03,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

1) Sir My Account Is Fully Verified

2) my Winning Anmount Deducted From My Casino Account And Refund My Only Deposit Money

3) They are telling me that you have violated the rules mentioned , you have multiple accounts whereas I do not have multiple accounts.

Even though I don't have multiple accounts, they are still lying.

I feel like asking for proof from them and they say that you will not get your winning amount back.

Slottica is committing fraud with the users. Please take legal action against Slottica.

Hi MrSantosh03,

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Were your winnings accumulated with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Sir, none of my family members have opened a Slottica account. I have also told them to block that account.

But they are not ready to accept.

And they just told me that you will not get your winning amount back.

Hi MrSantosh03,

• Were your winnings accumulated with or without an active bonus?

Thank you.

Sir I did not take any bonus I i won with real money

Thank you very much, MrSantosh03, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok Thank You Sir

Hello there,

Thank you MrSantosh03 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slottica Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@curacaolicensing.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter