Slottica Casino - Player is struggling to complete account verification.

The casino let me deposit freely. But at the time of withdrawing the profits. The problems of rejected payments began. That my information cannot be verified. I emailed you the required information. Because it is impossible for the application to recognize my documents. First time that happens to me if I have played in other casinos and no problem

Dear celsomartinez003,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It is a verification problem. Currently, the documents that I send have already been uploaded to the app. I sent them in high resolution. In addition to a statement from my bank in pdf format. Customer service said they were awaiting verification. The files are sent in the best quality that the mail accepts. They said that in about 36 hours they could verify the account with the data provided

Hello dear All,

celsomartinez003 sends us an ID which expired on 01.12.22.

He also didn't confirm that he is the owner of the payment method from which he made the deposit.

Dear celsomartinez003, you can send a package of documents for verification to the guru casino team and we will consider them together.

Regards,

Slottica Casino

I already sent the documents 3 times. The ID is expired and here I am so easy to renew. The pdf file that you send shows all the data. Now I use rojabet and betano I haven't had a problem with payments. A shame. I'd better give up the account and the prizes. I have wasted a lot of time and time is money.

Thank you

Thank you very much, Slottica Casino Team, for the clarification.

Dear celsomartinez003,

If you wish, you could send your personal documents to petronela.k@casino.guru and we will examine them too. Looking forward to hearing from you.

What seems unfair to me is that they don't even give you a hint. That you have to regularize the account... and when you have a withdrawal it is not deducted from the account. It remains free to use. so I think IT IS VERY EASY TO DEPOSIT. THEY JUST LOOKING FOR YOU TO DEPOSIT. IF YOU WIN THEY WILL NOT LET YOU WITHDRAW. BUT THEY ALLOW YOU TO KEEP USING THE FUNDS.

UNTIL YOU SPEND THEM. It is a very unfair practice. Not to say it's a scam. Very disappointed. The page to enter documents does not work. Validate is impossible. And they will question everything. It is more they look for everything possible not to pay. Stretch time as much as possible. DEVI PAY CASE TO THE CASINO GURU REVIEW. They have the lowest score for a reason. But they are advertising experts. They appear on all social networks like a chili casino. But lie. It is an international scammer casino. With very bad practices. PLEASE DO NOT PLAY AT THIS CASINO. THEY WILL NOT LET YOU GET YOUR PRIZES. IT'S THAT EASY. THEY WILL LOOK FOR YOU EVERYTHING POSSIBLE FOR NOT PAYING

Dear celsomartinez003,

Could you please advise if you wish to continue with this case since I haven't received any documents from you yet? Thank you.

Dear celsomartinez003,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.