The player from Greece was assured she is eligible for the bonus, unfortunately, the bonus free spins weren’t granted. We rejected the complaint because the player stopped responding.
SlotsPalace Casino - The player's bonus was only partially credited.
Amount: ??
SlotsPalace Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, they sent me an email and a message with a 100% first deposit offer and free spins, I log in and register!!! I send them a message to the company if the offer is valid, they say yes with a minimum deposit of 20 euros!!! I ask if they also give free spins they tell me yes!! I make a deposit immediately, the bonus money is credited but the spins when!!! I sent them how many messages in the chat, they replied that I am not entitled to spins, they threw me out of the chat 7 times to the email, they never answered!!! I sent them screen the offer and the bonus of the spins it shows in the bonus category that it has not been played and that when I enter the game they are not there and their answer was that the company can pass back the bonuses by itself!!! the worst company with worse conversation and behavior
Automatic translation:
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1 year ago
Dear Bibi1981b,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions of the casino:
We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings, and wagering requirements) Company’s decision shall be final and non-negotiable.
Have you redeemed any promotional offers from this casino in the past? Could you please explain what terms and conditions are specific for this bonus you were offered? Did you play the match bonus part of the promotion yet?
Please understand, that we can’t penalize the casino for refusing to award you a bonus. I’ll look forward to your reply.
Best regards,
Tomas
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1 year ago
Translation
Good evening, let me answer you, I had never played with this company before, so I'm writing this again, but you probably didn't read what I wrote, because I mention that it was my first deposit!!!!! the offer was a first deposit offer, I'm writing that too 100 & bonus money + free spins!!! the bonus was credited to me I played it and when I asked for my free spins for which I deposited my money they never credited them and they never found them!! did you really read what I wrote in my report because otherwise I wouldn't you didn't ask me anything because I already wrote it!!!!!! and if you think it's right for a company to offer you something to give them your money and not give it to you, I consider it theft and I have to report it!
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1 year ago
Hello Bibi1981b,
The first promotional offer might also include a bonus that doesn't require a deposit. I asked you about promotional offers in general and if you were granted any such offer by the casino prior to playing with the match bonus part of the first deposit bonus.
I am afraid I will need to ask you again what specific conditions are associated with this bonus as you haven't answered my question.
What interests me specifically is whether the free spins you should have received require wagering or not. I'll look forward to your reply.
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