SlotsPalace Casino - Player’s winnings have disappeared.

Was playing like normal on slotspalace with bonus money, won up to over 3k and when i was around 2 k or something 1500 of my money disappeared. This was on friday, and i still haven't gotten them back, sent several angry mails but no money. i have lost over 100k on this site, and this is how they treat me. i want to report this site and get ppl away from this scam site.

Dear hemstad89,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with SlotsPalace Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot or the name or the exact link of the bonus you activated? Was it a no-deposit bonus or a deposit bonus?

Could you kindly confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

it has been fixed, i got my bonus money back now 🙂 so everything is good again

Dear hemstad89,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru