The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can't log into the casino due to a connection error. We rejected the complaint because the player didn't respond to our messages and questions.
SlotsPalace Casino - Player experiences withdrawal delay and login issue.
Amount: €280
SlotsPalace Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I've been waiting for over a week for my withdrawal request to be accepted, and now when I want to enter the casino, it won't let me. I'm met with a blank page, connection error. I've sent emails and they don't reply. They suggest that I clear my cache but nothing changes, it remains the same. It's a SCAM
Automatic translation:
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1 year ago
Dear Justo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
It's been more than 3 days since I can't even enter the web due to connection problems. I am not verified because the casino says that it is not necessary to be verified Until they request it and if I have tried other devices and I cannot enter either.
Automatic translation:
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1 year ago
I have tried accessing the website using a Spanish VPN and I didn't experience any issues.
Could you please advise if the entire website is down for you or if your account is blocked only? Please try the following link to access the casino.
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1 year ago
Dear Justo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
