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I've been waiting for over a week for my withdrawal request to be accepted, and now when I want to enter the casino, it won't let me. I'm met with a blank page, connection error. I've sent emails and they don't reply. They suggest that I clear my cache but nothing changes, it remains the same. It's a SCAM

Llevo más de 1 semana esperando que acepten mi solicitud de retiro, y ahora cuando quiero entrar al casino no me deja, página en blanco, error de conexión, mando correos y no contestan, dicen que elimine caché y nada, sigue igual, es una ESTAFA

Dear Justo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It's been more than 3 days since I can't even enter the web due to connection problems. I am not verified because the casino says that it is not necessary to be verified Until they request it and if I have tried other devices and I cannot enter either.

Hace más de 3 días que no puedo ni entrar en la web lo r problemas de conexión. No estoy verificado porque dice el casino que no es necesario estarlo Hasta que ellos lo pidan y si he probado otros dispositivos y tampoco puedo entrar.

I have tried accessing the website using a Spanish VPN and I didn't experience any issues.

Could you please advise if the entire website is down for you or if your account is blocked only? Please try the following link to access the casino.

Dear Justo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.