SlotsandCasino - Player’s bonus privilege has been withdrawn.

So I’ve been playing in this casino for almost a year , I’ve made well over $20,000 in deposits and that made me an high roller, they never gave me the perks of being an high roller and instead they called me an skilled player and took all my bonus away including my comp points and my cashback , this is been going on for months now , the only time they gave me back some bonuses is when I had over 10k in my account cuz they wanted me to get that money stuck to a promo and possibly lose it

it’s ridiculous that they don’t honor their rewards program

they call me a SKILLED PLAYER

Dear AAlmeida,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I want to inform you that we cannot make a case solely based on what you are describing. Please understand, that we can’t penalize the casino for taking away your privilege receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.  

If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I understand but they can set up a rewards program and then don’t honor it ?!

I'm truly sorry, but bonus privilege can be taken away anytime without further explanation. Is there anything else we could try to help you with?

Ok , no that’s it on this one . Thank you

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.