SlotsandCasino Review

The player from Oregon had trouble with the KYC verification process for a $1000 withdrawal at an online casino. Despite several attempts to submit the required documents, the casino found them to be unclear or too generic, which caused a delay. The player was specifically waiting for approval of a phone bill document. Our team intervened and contacted the casino on the player's behalf. The casino responded, stating that they had successfully completed the verification process and the payment was approved and sent. However, the player did not confirm the receipt of the payment, leading us to reject the complaint due to lack of response.

The player from Indiana had requested three withdrawals in July, two of which were processed after multiple inquiries. The third, totaling $2500, remained pending after four months. The player was dissatisfied with the change in the casino's operations and lack of communication. After a series of exchanges between the player, the casino, and our team, the casino had requested additional information from the player. The player had provided the requested information, including a bank statement. The casino then processed the pending withdrawal. The player confirmed receipt of all due payments and the issue was resolved successfully.

The player from the United States has a complication with multiple withdrawal reversals and bonus application. She claims to have been informed by the casino's live chat that the new coupon terms would apply when a withdrawal is reversed and a new bonus code used. Yet, the casino applied the original coupon terms when she finally won, leading to her losing a large amount of her winnings. We’ve rejected this complaint as per the player’s explicit request.

The player from Texas is dissatisfied with a casino's rewards program and claims of weekly cash prizes, saying these aren't satisfactorily implemented. The player is also frustrated by not receiving a birthday bonus despite being a High-Roller Crypto Elite member, and following a chat support conversation, believes the casino's practices are deceiving. The complaint was rejected as the player stopped responding.

The Australian player had had an issue with a delayed withdrawal due to selfie verification problems. She had re-submitted the necessary documents but had received no response from the casino. The Complaints Team had extended the complaint timeline twice due to a lack of response from the player. After the player had provided the required information, the casino had claimed that the submitted documents were forged. Despite the player's denial of any fraudulent activity, the Complaints Team had confirmed the casino's findings after reviewing the evidence. Consequently, the complaint had been rejected due to the fraudulent actions identified.

The player from Missouri requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United Kingdom has deposited money into casino account but the funds seem to be lost. After the casino's engagement, it seems that the deposit was lost, however the player stopped responding to our questions and we were forced to reject the complaint.

The player from Ohio has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States complained about the lengthy verification process. After contacting the casino, the verification was completed and the player managed to successfully withdraw her funds. The complaint is resolved.

The player from the US was struggling to pass the verification process. The casino claimed that the documents were too blurry. After a short time, the casino responded to say that the account had been verified and that payment had been sent. The player then received their payment and the issue was resolved.

The player from United States is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has been experiencing difficulties withdrawing her winnings for more than two weeks. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the UK complained about delayed withdrawals. He had been waiting for his withdrawals to be processed for 2 weeks before submitting the complaint. While waiting, the player reversed some of the withdrawals and gambled away the funds. The complaint was closed as 'resolved' after the player confirmed he had received the remaining amount.

The player from the US received a check to withdraw his winnings, and he is dissatisfied with the fee that was deducted from his winnings. We rejected the complaint because the player stopped responding to our messages and questions.

The player from United States is complaining about high unexpected deposit fees which he’s been promised to be refunded. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. It looks like problem was solved but without player's confirmation I must reject thsi case.

The player from United States has received his winnings through an international check which was not accepted by the player’s bank. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States had his winnings declined. Additionally, the player is highly dissatisfied with fairness and quality of games. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has received his winnings through an international check which was not accepted in the player’s bank. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has created an account and wanted to deposit funds. Unfortunately, not all the advertised payment methods were available for the player’s geolocation. We received emails from the casino and the player stating the issue was resolved.

The player played with a bonus, but his winnings were limited to $250 due to a maximum cash out rule. The casino's strict verification process only added to the player's frustration. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States, after meeting the playthrough requirements of a no-deposit bonus, was misinformed by Duckyluck customer support. Following her advice led to the reversal of the withdrawal and subsequent winnings of $1,174.78, which had been denied. The complaint was resolved after it was confirmed that the information provided by the casino's agent was incorrect. The remaining winnings were reinstated to the player's account, allowing him to successfully withdraw the amount. The player confirmed receipt of the funds.

The player from the United States had completed a withdrawal process that included document verification, however, after seven weeks, the funds had not been received. The player discovered that his bank, Chime, did not accept international transactions which might have been the cause of the delay. After a series of communications between the player, the Complaints Team, and the casino, the casino traced the payment with their bank and returned the player's funds to his casino account. The player confirmed that the issue had been resolved and expressed his satisfaction with the resolution process.

The player from Florida had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player faced inconsistent information from the casino regarding the status of her withdrawal, with conflicting claims about whether the funds had been paid, sent, or were still processing. Despite previous successful withdrawals via Bitcoin, the current issue involved a wire transfer. The complaint was resolved as the player confirmed that the payout had been received, likely delayed due to the processor.

The player from the United States, who had been waiting for a payout since St. Patrick's Day, had finally received his winnings. The delay had been due to the casino's identity verification process, known as Know Your Customer (KYC) procedures. The player had expressed his frustration with the delay and had believed his case was not being prioritized. However, after some time and following our intervention, the player confirmed that he had received his payout. We had marked the complaint as 'resolved' in our system.

The player from the US had faced verification issues with the casino. They claimed to have sent the required bank statement multiple times, but the casino had declared it unreadable. The player believed they should have been verified and received their $250 winnings long ago. After the player had expressed frustration over the delay, we had requested the casino to clarify the issue. The casino had responded that the player's documents were approved and the payment was processed. The player had confirmed receipt of their winnings and thanked us for our assistance. The issue was successfully resolved.

The player from the United States had requested a withdrawal of $2500 six weeks prior. He was initially informed that it had been processed, but it turned out this was not the case. Despite numerous interactions with the casino, he had not received his winnings. After the player lodged a complaint with us, we had initiated a dialogue with the casino. Eventually, the casino paid the player's winnings through Bitcoin, citing a problem with the bank account details as the cause of the delay. The issue was then resolved.

The player from the US has been accused of providing the fake document. The player later confirmed that he passed the verification after submitting an alternative document and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Colorado has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed from the casino's side, therefore we marked this complaint as resolved.