The player from California requested a withdrawal one month ago, which was approved but has not been processed since September 22. Despite multiple complaints and escalations, he is still waiting for his winnings
Slots of Vegas Casino - Player’s withdrawal request is delayed.
Amount: $623
Slots of Vegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
4d 6h 26m 55s
Case summary
2 days ago
Public
Public
3 days ago
they promised to pay but never did very time I file a complaint they escalated it but nothing this has been in transition since September 22 their waiting period came and went and nothing I don’t get it they approved it please send me my winnings I’m exhausted trying to get results not only that I was vip then got dropped to the lowest status I just want to get paid please asap
Public
Public
2 days ago
Dear luieayala9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
luieayala9 has 4d 6h 26m 55s to reply
