The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. She reported that her account had been fully verified only after a delayed residence-address KYC check, which had been the main reason for the blocked payouts. We contacted the casino, and the withdrawals were gradually processed and completed after the casino confirmed the account had been verified and said the remaining payments would be handled shortly. The complaint was resolved after she confirmed receipt of the funds and marked the case as resolved.
CrownPlay Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €14,500
CrownPlay Casino
Safety Index 6.9 Above averageCase summary
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