HomeComplaintsSlots of Vegas Casino - Player’s withdrawal has been delayed.

Slots of Vegas Casino - Player’s withdrawal has been delayed.

Amount: $350

Slots of Vegas Casino
Safety Index:Above average
Submitted: 04 Apr 2024 | Case closed : 30 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Oregon was experiencing a problem with a withdrawal from the casino. After multiple emails to the casino, responses had been minimal and unhelpful. We asked the player to provide more information and evidence, such as screenshots of transaction history and communication with the casino. However, the player did not respond to our requests, hence we were unable to investigate the issue further. Consequently, the complaint was rejected.

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8 months ago

My withdrawal was approved by manager weeks ago I still haven't received any thing I have emailed them 7 times and only got 2 responses of someone will reach out to Me in 72 hrs both the 72 hrs have come and gone they won't tell me anything I think they are nothing but crooks.

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8 months ago

Dear giese390,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots of Vegas Casino.

I fear the 'approved by manager' status in this casino group means your funds were void.

Please allow me to ask you a few questions, so I can better understand the situation.

  • Could you please explain if you achieved your winnings with the help of bonus money?
  • Could you please share a screenshot of the transaction history from your casino account?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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8 months ago

So being approved means denied hmmm ok then where did the 350 go I didn't get I didn't play it its just gone? I just wanna know what happened to the 350$ I won... if I'm not getting it in payment or aleast to play on where did it go...

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8 months ago

Why would it be voided when it told me I met all requirements to withdraw? To me it sounds like a scam and I need to talk to a lawyer

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8 months ago

To proceed further with your complaint kindly reply to my other questions:

  • Could you please explain if you achieved your winnings with the help of bonus money?
  • Could you please share a screenshot of the transaction history from your casino account?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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8 months ago

Dear giese390,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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