Slots of Vegas Casino Review

The player from California had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had communicated with the casino regarding the player's situation and confirmed that two withdrawals of $1500 had been approved and sent to a third-party payment provider. The player had been informed that the payments should arrive shortly. However, the case was ultimately rejected due to a lack of response from the player, which prevented further investigation.

The player from the United States experienced difficulties with her verification. After receiving an email offer, the player won but had issues withdrawing due to the casino rejecting her temporary driver’s license. Despite deposit verification via cryptocurrency, the casino confiscated the player's winnings. The complaint was rejected by us due to the player's lack of response to further inquiries and failure to provide the requested evidence.

The player from Oklahoma had a pending withdrawal from free spin winnings and, despite having made the required deposit and providing the necessary documents, had not received any communication from the casino as of 05/01/2024. The player claimed that she had complied with the terms and conditions and completed the verification process. However, we found that the casino's policy limited winnings from consecutive no-deposit bonuses. Despite her deposit, the casino had not paid out her winnings. We suggested that the player contact the casino for a refund of the deposit or continue playing with the deposited funds. Unfortunately, we had to reject the complaint due to the casino's policy on consecutive no-deposit bonuses.

The player from the United States complained about the unfair practices of SlotsOfVegas Casino, which removed his winnings from his account. He clarified that he had adhered to the rules and only used one coupon. After numerous interactions with support, the casino insisted the player was not eligible for his winnings. We determined that the player had not passed the verification process, making it impossible for the casino to process the withdrawal. Therefore, the complaint was rejected.

The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

The player from Ukraine had used free spins and won $2400. After successfully verifying his account, he attempted to withdraw his winnings. The casino had marked the withdrawal as paid, however, the funds did not arrive in his wallet. We had reached out to the player for more information to investigate his complaint. However, due to the player's lack of response to our queries, we were unable to carry out a thorough investigation. Consequently, we had to reject the complaint.

The player from the United States attempted to verify his account for withdrawal but was told he had multiple accounts and thus could not withdraw funds. Even though this was his first time using chips, the casino falsely claimed he used multiple chips. The casino subsequently invited him to deposit money for a bonus.

The player from Oregon was experiencing a problem with a withdrawal from the casino. After multiple emails to the casino, responses had been minimal and unhelpful. We asked the player to provide more information and evidence, such as screenshots of transaction history and communication with the casino. However, the player did not respond to our requests, hence we were unable to investigate the issue further. Consequently, the complaint was rejected.

The player from the United States had faced withdrawal issues with an online casino. After receiving approval for a check withdrawal three months prior, the casino had then insisted on initiating a wire transfer. However, the casino required the account to be solely in the player's name. The player, who shared the account with her husband, claimed that she had passed all verification processes and was suspicious of the casino's sudden change in withdrawal method. Despite our team's effort to mediate the situation, the player and the casino had failed to reach an agreement. The casino maintained that they needed to verify the player's bank account, while the player insisted that she had provided all necessary information. The complaint was eventually closed due to the player's non-cooperation and request for closure.

The player from Nevada had faced multiple issues regarding withdrawal processes at the casino. Despite fulfilling conditions and making successful deposits, the player's withdrawal requests had been repeatedly denied without clear reasons. We attempted to communicate with the player to understand the situation better and resolve the issue, but the player did not respond to our messages. As a result, we couldn't investigate further and had to reject the complaint.

The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn't received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

The player from Massachusetts had been struggling to withdraw his winnings for over two weeks. Despite having provided the casino with numerous pieces of requested information and having tried different withdrawal methods, he hadn't received his payment. The player claimed the casino refused to honor a cryptocurrency withdrawal and delayed the wire transfer. The casino also allegedly retained a portion of the winning. We asked the player for more specific information. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player from Puerto Rico had won $100 at Slots of Vegas but the casino refused to pay his earnings. Despite having followed the rules for depositing and using a free spins bonus, he hadn't been able to get his winnings. We had attempted to engage with the player to better understand the situation and had requested relevant evidence. However, the player had responded with offensive language and did not provide the requested information. Despite having extended the response deadline, the player did not further communicate. Therefore, we had to reject the complaint due to lack of cooperation from the player.

The player from Missouri had redeemed a coupon for free spins and won. After depositing $10 to verify her wallet, she was informed that she couldn't withdraw her winnings because she had played another free spin promotion without depositing in between. The casino had added her deposit to her account balance, making it unavailable for withdrawal unless she had a minimum of $20. The player had expressed her frustration and felt deceived by the casino. The casino confirmed that the player had claimed multiple no-deposit bonuses without making deposits in between, which was against their terms and conditions. The casino also stated that the player's deposit was returned to her account balance and was lost by playing. After reviewing the evidence, we concluded that there was nothing to solve and closed the complaint as unjustified.

The player from Alberta had issues withdrawing her winnings of $2069.00 from Slots of Vegas. She had used a free $50 chip offered for new members and her account was fully verified. However, the casino had informed her that she had used multiple free chips consecutively without any deposit history, which was against their terms and conditions. Therefore, her winnings were removed as non-cashable. The player disputed this, claiming she only used one free chip and that the casino's claims did not match what she had been told. We had reviewed the evidence provided by the casino and found multiple instances of consecutive free chips use. As a result, we were unable to assist the player further and the complaint was rejected.

The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino's sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player's withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.

The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up until that day. After communicating with the casino, the player's withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.

The player from the United States had requested a withdrawal via Bitcoin on 12/25/2023, which was still pending. Upon receiving the complaint, we had asked the player several questions to better understand the situation, including his withdrawal history, KYC verification status, and whether his winnings were accumulated with an active bonus. However, despite extending the response deadline by 7 days, the player did not respond to our queries. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Texas had reported a delayed withdrawal from an online casino, despite having been told repeatedly that the funds were on their way. She had been told by customer service that her payout was held due to "mixed funds," a term not mentioned in the casino's terms and conditions. The player believed the term had been recently introduced as an excuse not to pay. She had successfully withdrawn from the casino in the past. We asked for her transaction history and correspondence with the casino, but the player did not respond. As a result, the complaint was rejected.

The player from Russia had reported that his account on Slots of Vegas was restricted after he requested a withdrawal of several hundreds. Despite several attempts, he had received no responses from the casino and was unable to access his account. The player had claimed to have met all wagering requirements from bonus funds. However, after reviewing the evidence provided by the casino, we discovered that the player had been involved in suspicious activity that breached the casino's terms and conditions. As a result, the casino was within its rights to deactivate the player's account and void any winnings. Therefore, we could not support the player's complaint.

The player from the US had experienced issues with her withdrawal process and a lack of communication with an online casino. Despite having provided all necessary documents for the process, she had been repeatedly asked for the same documents each time she made inquiries. She had encountered difficulties with the casino's verification process, which resulted in her funds being credited back to her account multiple times. The player also expressed frustration with the lack of clarity regarding her account status and the alleged discrepancies in her account balance. The complaints team had attempted to mediate the issue, extending the timer for response and inviting the casino to join the conversation. The casino responded, stating that a payment had been sent for disbursal. However, the player failed to respond to further inquiries, leading to the rejection of the complaint.

The player from Texas was unable to access his casino account and had not received a response from the casino. He had registered his account in April and completed verification successfully, mainly playing slots. The player reported that no funds had been withheld by the casino. We informed the player that casinos had the right to restrict or close accounts if they suspected irregular play or other questionable activities. As such, we couldn't penalize the casino for closing the player's account and had to reject the complaint.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino's security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn't eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that time. The player had provided all necessary information to the casino multiple times but hadn't received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as 'resolved'.

The player from California participated in a 250% deposit bonus with no mentioned playthrough requirements. After depositing $50 and receiving a $125 bonus, the player's total winnings reached $150. However, the casino only paid out $24. The player is confused about the taken bonus money. We concluded the reduction of winnings was made because the player played with a 'sticky' bonus and rejected the complaint as unjustified.

The player from Colorado requested a bitcoin withdrawal nearly a month ago. Inquiries have been answered with estimated periods of 24 to 48 hours; meanwhile, accessing the site is currently impossible. The complaint was rejected as the player stopped responding.

The player from the US was dealing with a casino that had disappeared from the internet. She had a pending withdrawal of $810 and was unable to reach the casino as their online presence, including their certificates and security, was gone. There were others with the same issue. The player managed to contact the casino, but received an unsatisfactory response. The casino's website later became accessible again. However, due to the lack of response from the player to the Complaints Team's inquiries, we were unable to proceed with further investigation or provide potential solutions. The complaint was rejected, but the option remained for the player to reopen it in the future.

The player from the US is unable to access the casino's website or send emails, raising suspicions of being scammed. This has prevented cashing out. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Hawaii was facing a delay in withdrawal via Bitcoin. Despite having waited the prescribed 7-10 business days twice, the casino had returned the money to his casino account and requested him to wait another 7-10 business days. When asked to clarify about a similar complaint under a different email, the player explained that his girlfriend had initially filed the complaint using her email. We had requested further information regarding his account verification status and previous withdrawal history. However, the player did not respond to our queries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Hawaii had lodged a complaint about a delayed Bitcoin withdrawal from an online casino. After waiting twice the prescribed period, she had discovered that the funds were returned to her casino account and she was asked to request the withdrawal again. We had identified a similarity between her complaint and another one previously submitted. After asking her for clarification, we concluded that the complaint had not been submitted by the person who experienced the issue, and hence, decided to close it.

The player from California had complained about miscommunication from the casino's support agents which had subsequently delayed a $2300 withdrawal. Problems included conflicting information about withdrawal methods and missing documents. We attempted to request additional information to investigate the issue. However, the player did not respond to our inquiries within the specified timeframe, leading us to reject the complaint.

The player from California made a withdrawal request three weeks ago, and after a ten-day processing delay, still has not received the funds after a month. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States had an issue with a withdrawal that had been pending for 20 days, despite the casino's policy of processing within 10 working days. We attempted to gather more information from the player to better understand the situation, including her KYC verification status and whether she had used a bonus to accumulate her winnings. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from the United States has not received their approved withdrawal for two weeks. The casino has provided us with evidence that the player broke the terms and conditions of the free chips, therefore, their winnings are not eligible for withdrawal. We have rejected the complaint.

The player from the United States is having difficulties with verification, due to the casino asking to verify a MasterCard which the player does not own. The player used a different card for their transactions, and their numerous emails to the casino have received no response. We rejected this complaint as the funds have been played down before we could intervene.

The player from the United States won over $200 after making a $30 deposit, but later found their balance reduced to zero without explanation. The casino is asking the player to prove that the initial deposit was made. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States has failed to withdraw winnings since April despite being fully verified and trying every withdrawal method offered by the casino. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from the United States had their winnings cancelled as the deposit hasn’t been allegedly received by the casino. The casino provided supporting evidence of this, and the player was unable to show transactions in her bank statement that could be confirmed as successful deposits made to the casino. Consequently, the complaint was rejected.

The player from the United States has been unable to receive her withdrawal for almost a month despite multiple attempts to reach the casino, with no clear explanation given for the delay. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Texas had requested a withdrawal two weeks prior, but the casino had continued to request the same verification documents, despite the player having repeatedly sent them to two different emails. This had delayed the payout. The player had also communicated with the casino through live chat, where they confirmed that they had all the necessary information from the player. However, the casino representative had claimed that the player's account did not have a method of payout associated with it, which had caused the delay. The player had been asked to provide necessary information for a physical check payment.The player acknowledged receiving a check but was initially oblivious that it was from the casino. However, the check was declined by the player's bank due to problems with the company name on the check. Despite numerous attempts to resolve the issue, the casino did not provide the requested evidence, leading to the complaint being closed as 'unresolved'.

The player from the United States won $30 from a free tournament and turned it into $100 by playing at the casino. However, the withdrawal request was denied due to the lack of deposits made in between the free tournaments. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Nevada won over $2000. Despite using a bonus with no max cashout and seeing their winnings as "withdrawable" on the platform, their pending withdrawals have disappeared and they see a "manager withdrawal approval" of their winnings. The player claims to have been misinformed about the cashout max. The complaint was closed as the player stopped responding.

The player from Michigan requested a withdrawal of $350r. The casino asked the player to send a bank statement with their deposit transaction from two years ago to complete their withdrawal request. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Colorado requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States requested a withdrawal. She received only a part of her winnings as they were the result of a cashback bonus activated two years ago. For this reason, we had to reject the complaint.

The player from the United States won $100 at the casino but was only sent $11 without any explanation. They continued playing and met a high playthrough requirement, resulting in a $100 maximum withdrawal. However, their withdrawal request was denied due to consecutive free chips, despite having made the required deposit and provided all requested verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from California requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Hawaii requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We’ve rejected this complaint as per the player’s explicit request.

The player from Arizona has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player was experiencing an unspecified issue with his payments. After an unsuccessful withdrawal, the winnings from a weekly cashback bonus were credited back to her account. However, these funds still contained invalid winnings over the maximum cashout limit from the bonus. She deposited real money on top of these returned winnings, which caused "mixing funds". However, the disputed winnings were won from funds she had available above the maximum cashout limit after losing all real money, so these winnings were considered invalid. Her account was later credited with the original deposit that caused "mixing funds", but it was lost. After careful consideration of all available data and details, we consider the complaint unjustified.

The player ''googoosh'' claimed that short while after depositing and paying with bonus the casino zeroed out their balance of $643. The player tried to get an explanation from the casino but no one gave them any and in the end, the player's account got locked. Also the player had made a withdrawal request of $2500 before and it was pending, documents provided, however, as the player couldn't login he couldn't contact the chat. No information since then.

The player ''borrahb'' complained that the casino refused to pay out via wire transfer payment method. Later on, the player created new bank account but the casino said they did not work with that bank. The player then created another account in a different bank but got the same answer from the casino. No information since then.

The player's withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.

The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.

The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.

The player 'BSCOTTY' had his payment approved. However, the casino blocked his account without relevant reason. The player tried contacting the support via phone and e-mails, but it did not help. In the latest message, the player was still waiting for the payment.

The player requested three withdrawals and they got approved. Apparently, there was a delay in payments and customer service kept replying with various excuses. Despite the fact the player has not received the money yet, probably he will get paid (previous withdrawals were paid by check).

The player from Slovenia had their account blocked without further explanation. The remaining balance is still held by the casino. Casino provided evidence that there are more accounts from the same IP address so we are rejecting this complaint.

The player from the UK is experiencing problems with withdrawal. The casino cancelled his withdrawal and asked for another bank account to send it to. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is experiencing difficulties withdrawing his winnings due to ongoing verification. Due to the extensive timeframe the player decided not to pursue this case any longer and we were forced to reject this complaint.

The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.

The player from the US is dissatisfied with the long withdrawal process. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.

The player from United States had requested a Bitcoin withdrawal almost a month ago, unfortunately, it has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is experiencing difficulties to complete additional check. Unfortunately, even if the same documents have been provided already, the verification is still pending. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Switzerland is struggling to withdraw his bonus winnings. We classified this as against fair gambling codex since the player was not able to withdraw winnings from NDB because of restricted country,

The player from United States has requested a withdrawal almost three months ago. The lengthy verification has taken two months and the withdrawal has been pending ever since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has requested a withdrawal through Bitcoin three weeks ago. It has been pending since. The player received his winnings, however, complaining about the deducted amount. The bonus which the player used was sticky and it's clearly stated in the casino terms. After the player requested for full amount we had to close this complaint.

The player from United States has requested withdrawals back in March. They all have been pending since and the player’s account is not accessible anymore. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.

The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them. The complaint remains unresolved.

Sharene from USA had a pending withdrawal on her player account when her account was closed without an explanation. After few unsuccessful login attempts, the live chat agent told her that her account was closed and ended the conversation.

The player won $2,828 but didn't request a withdrawal because she planned on playing more games with her winning. Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved. There is no further information on this case.

The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn't been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as 'resolved'.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn't received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as 'resolved' in our system.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player's account was now verified. The casino further asked for a payment method to use to process the player's withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as 'resolved'.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player's Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as 'resolved'.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

The player from Pennsylvania experienced a delay in receiving funds via coindraw, despite being promised instant processing. After three days, the casino was uncertain about when the funds would be available. The issue was resolved when the player confirmed receipt of the funds.

The player from Texas had requested a $2500 withdrawal seven weeks ago after winning with a "no rules" bonus. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player. The complaint was marked as 'resolved' in the system.

The player from California had requested a withdrawal of $100 two weeks ago from Palace of Chance Casino, but had received no updates. Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.

The player from the Netherlands had attempted to withdraw $500 over two separate transactions in January. After a month's delay, the $200 withdrawal had been denied without any clear reason, despite the player's multiple inquiries and repeated documentation submissions. The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.

The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.

The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino's side. After that, they confirmed receiving the money, so we closed the complaint as resolved.

The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn't added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.

The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.

The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.

The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.

The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.

The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino's decision to change their status to 'skilled player' after the issue was resolved. The complaint had been marked as 'resolved' by us.

The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player's complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as 'resolved' in our system.

The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.