The player from the United States won $100 at the casino but was only sent $11 without any explanation. They continued playing and met a high playthrough requirement, resulting in a $100 maximum withdrawal. However, their withdrawal request was denied due to consecutive free chips, despite having made the required deposit and provided all requested verification. We rejected the complaint because the player didn't respond to our messages and questions.
Slots of Vegas Casino - Player's withdrawal has been cancelled.
Amount: $100
Slots of Vegas Casino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
So I played at this casino and won $100. I was asked to make a $10 deposit to verify and I did. After all was said and done they sent me $11 with no explanation. So I tried them out again. After playing through a massive play through of I think it was $4500 they took $650 leaving me the $100 max withdrawal amount. 4 days later I inquired about status of withdrawal and was told it will be denied due to back to back free chips. However I did make a deposit in the amount they asked and provided all verification they asked me to submit. They want deposits but refuse to pay out, I have screenshots and would like the money they owe me because I followed there rules and gave them everything they asked me for.
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1 year ago
Dear alexmalloy02,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you used your deposited funds to play or have you redeemed a free bonus straightaway after placing a real money deposit?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Dear alexmalloy02,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
