Slots.lv Casino - Player’s bet and win amount disappeared due to a freeze.

Good day,

I was playing on this online casino site called slots.lv and i noticed that while I was having an ongoing bet spin the site froze and upon trying to refresh the game, the total cost of bet and supposed total of win disappeared, i have tried to troubleshoot per the suggestion of 3 people i have spoken to in their chat support but it still hasnt been resolved. I believe what happened was unfair and there should be a way to resolve it more effectively. I will attach a screenshot of the said game I was playing as well as the date & time it occured.

Thank you,

Aina

Dear ainsii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Hi,

Thank you for replying. I sent a screenshot of the game thru the email you provided.

Thank you for your email. Unfortunately, the screenshot you provided does not clearly indicate the name of the casino and it does not clearly show that the game was frozen. Do you have any other screenshots or videos you could provide us with?

I have nothing else, but thank you for your time

Thank you for your response. This complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika