Slots.lv Casino Review

The player complained that after a large win his account got disabled and put under investigation due to suspicious activity on the account. The casino replied to the complaint and said the player had already been informed about investigation results via email. Apparently, the player's account had been linked to another account and he had been asked to provide evidence, however, the player said they did not specify to which account and how it had been linked. In the end, all his winnings were voided. Mediator asked the casino for detailed explanation but there were no more updates since then and the complaint was closed as unresolved.

The player complained that following several withdrawal requests her account got disabled and put under investigation. The casino replied to the complaint and said she would be informed about the results via email without giving any expected time-frame.

The player complained that it'd been 4 weeks since her account was being under investigation, she didn't receive any money, and couldn't access her account. The casino replied that she would be informed via email once the investigation was completed.

The player from the United States had her winnings cancelled due to an accusation of fraudulent activities and the account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'AMORRIS100' played the slot game Night with Cleo with a 3x multiplier bonus feature which appeared not to be working likely due to a technical glitch. He contacted the support, however, his problem stayed unresolved and the casino did not respond to player's complaint.

The player requested a withdrawal and received a check but his bank was not able to process it. He asked the casino to stop the payment, credit the money back to his account and to withdraw it using Bitcoin. They stated that process which was supposed to last up to 15 business days, however, the player had no more information neither the money since then.

A player from the USA won a large amount of money. Consequently, he realized that he was gambling compulsively so he tried to contact the support in order to make an self-exclusion, unsuccessfully. He gambled away the money and wanted them back. Because of the fact that his previous contact with the customer service failed (he had also sent an email requesting his account to be temporarily disabled until all winnings were withdrawn and to which the Dispute Resolution Office claimed was never received) he filed a formal complaint with CEG (Slots.LV Master License Holder). The player was waiting for regulator's decision.

The player's withdrawal disappeared as he used a wrong receiving crypto wallet address. At first, the complaint was rejected as the player stopped responding. Then, we received a new complaint regarding the issue from the same player, so the complaint was reopened. The casino reviewed the issue and confirmed that it sent the disputed funds to the address filled in by the player, and it cannot further do anything to help in this matter. The funds left the casino's crypto wallet. Therefore, we closed the complaint as unjustified.

The player won around $50,000 from which he only received $20,000 in payment installments. Once he asked the casino to pay him the rest of his winnings, they deactivated his account and accused him of multiple account holdings but they never provided any proof. There's no other information available.

The player used a bonus to play at the casino and made sure to follow all their rules and not to make any mistakes. However, when it came to withdrawing the funds, the request was denied and the player was accused of bonus abuse - of a non-recreational betting pattern to gain an edge over the casino. Their winnings were confiscated and the complaint remained unresolved.

The player won money in the casino and was only able to withdraw a part of it. Later, their account was locked. The casino accused them of bonus terms and conditions breach and later of a duplicate account. The player categorically refused any violation of terms and conditions. The casino replied the player's account was under investigation. No update since then.

The player received 16 bonus rounds and made serious winnings but was unable to withdraw. The casino stated it was due to a technical glitch and the winnings were void. The player was offered a small compensation for the inconvenience caused by the software malfunction and accepted it. The casino also provided information to the Kahnawake Gaming Commission for a review and they also concluded that the casino was within their rights to withhold payment of these phantom jackpot wins. The casino considered the matter closed but the player did not and asked the casino to do better. No update since then.

The player from Georgia, who had been with Bovada.lv for over 7 years without issues, found her account locked after attempting to withdraw $380. She still had at least $200 in the account and believed this occurred after using a deposit bonus. She sought to have her account reactivated and her funds returned. The Complaints Team contacted the casino, and the player's account was reactivated without explanation, allowing her to access her funds. The issue was marked as resolved.

The player from Texas had initially been unable to withdraw her winnings of $1400 because her account had been deactivated for verification purposes. Despite having submitted the required documents, she had been left waiting for a response. After a series of correspondences with the Complaints Team, the issue was finally resolved. The casino had closed her account, but she had been able to withdraw her winnings. The Complaints Team then marked the complaint as 'resolved' in their system.

The player from California used a no-deposit bonus on Bovada and won $100. She experienced difficulties in updating her phone number which the casino required for verification. Even after a lengthy chat support session and sending requested ID photos twice. Later the player confirmed his casino account was restored and he was able to withdraw his funds.

The player from Illinois faced delays in withdrawing money as his account was locked for verification. Although he submitted all requested documents, it had been 13 days with ongoing messages indicating his account was still under review. The issue was resolved when the casino re-enabled his account following verification, which was completed after the player communicated the urgency of his situation.

The player from Tennessee had his account abruptly disabled for alleged "bonus abuse" after he won $991. He suspected that this was a strategy to avoid paying his winnings. Despite his cooperation and the provision of all necessary information and communication logs, the casino did not respond to our attempts at mediation. We had advised the player to contact the Curacao eGaming Authority for further assistance. The complaint was initially marked as 'unresolved', which could have negatively impacted the casino's rating. However, after the player had contacted the gaming authority, they were able to withdraw his winnings. Consequently, we marked the complaint as 'resolved'.

The player from Mississippi had their account disabled after attempting to withdraw $600 from a recent balance of over $1,300. Despite having won previously, they faced delays as the casino indicated a 24-48 hour wait for a call. The issue was resolved after the player cooperated with the casino and addressed verification concerns related to a linked account. Following extensive communication, the player successfully received their winnings. The complaint was marked as resolved by the Complaints Team.

The player from Illinois had her account disabled a few hours after attempting to withdraw $2,150.66 from Ignition Casino. Despite having necessary verification documents ready, she was still waiting for the investigation team's review. The player confirmed that her account was disabled on June 13, 2024, after a few weeks of activity and a successful play-through of a small bonus. The issue was resolved after the casino approved the withdrawal, and the player confirmed receipt of the payment. The complaint was marked as resolved by us.

The player from Oregon had winnings confiscated from their account. Communication with the casino has been severed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.